LF is not my go to vapor store because of my customer loyalty to another much smaller vendor. They carry a lot of products and sell stuff a lot cheaper than the competition because of volume. I think this why they are slow to respond to email sometimes, which is how I contacted them.
I placed an order for 510 dripomizers. These dripomizers have been around forever, they are not part of the newer generation of high quality products that we have seen in the second half of 2012. They go back to the bad old days of 2011 and I have never tried them before. I've now seen a few of the reviews for them and they aren't stellar. But I bought them on impulse with a Black Friday coupon- a 25 dollar five pack for 15 dollars.
Well, they burned out, two of them, one on the first day and the next on the second day. These were 3 ohm dripos burning out between 4 and 5 volts.
Well, when I contacted LF, at first their was silence. They do a HUGE volume of business and operate on a slim margin. So I expected that. It is typical of a big supplier, any big supplier, to be a bit slow on something like this. After two business days I did get a reply, from Tony, in San Diego. He asked how the other three were doing. I said that I was not planning on using them, that I wanted to return the whole 5 pack, that three were still in cellophane and two were dead.
I asked him for instructions on how to ship them and if I could take either a store credit or a 30 mL of DV chocolate- a 25 dollar value (DV is their most expensive juice, they also have 14 dollar 30 mL juices).
He not only agreed but he told me that he would send the juice along with a shipping label so that I would not have to pay for a return shipment and I could sample this great juice sooner.
Wow.
Go to the ECF negative review section and you'll see that about a quarter of the bad reviews are by people upset at having to not only pay for return shipping but having to go through all the hassle of shipping and then waiting. Go check.
And this is every place you buy online. It is standard, and threads get closed and ignored for that reason. Because it is acceptable.
But not this time around, not for me anyway.
I am still loyal to my smaller vendor who has done me similar favors. But I was not expecting this from some guy name Tony at a huge supplier that doesn't need my tiny business. But what they do get is this great review. I am giving them a top drawer rating based on this experience and new vapors are encouraged to go there.
I don't know if they do this sort of thing all the time with every product or every customer, but the fact that they will do it all says something. They care about their reputation and with me-they have earned a good reputation. Liberty-Flights is reputable and low risk.
Important for those who might be new at this. Or anyone else.
I placed an order for 510 dripomizers. These dripomizers have been around forever, they are not part of the newer generation of high quality products that we have seen in the second half of 2012. They go back to the bad old days of 2011 and I have never tried them before. I've now seen a few of the reviews for them and they aren't stellar. But I bought them on impulse with a Black Friday coupon- a 25 dollar five pack for 15 dollars.
Well, they burned out, two of them, one on the first day and the next on the second day. These were 3 ohm dripos burning out between 4 and 5 volts.
Well, when I contacted LF, at first their was silence. They do a HUGE volume of business and operate on a slim margin. So I expected that. It is typical of a big supplier, any big supplier, to be a bit slow on something like this. After two business days I did get a reply, from Tony, in San Diego. He asked how the other three were doing. I said that I was not planning on using them, that I wanted to return the whole 5 pack, that three were still in cellophane and two were dead.
I asked him for instructions on how to ship them and if I could take either a store credit or a 30 mL of DV chocolate- a 25 dollar value (DV is their most expensive juice, they also have 14 dollar 30 mL juices).
He not only agreed but he told me that he would send the juice along with a shipping label so that I would not have to pay for a return shipment and I could sample this great juice sooner.
Wow.
Go to the ECF negative review section and you'll see that about a quarter of the bad reviews are by people upset at having to not only pay for return shipping but having to go through all the hassle of shipping and then waiting. Go check.
And this is every place you buy online. It is standard, and threads get closed and ignored for that reason. Because it is acceptable.
But not this time around, not for me anyway.
I am still loyal to my smaller vendor who has done me similar favors. But I was not expecting this from some guy name Tony at a huge supplier that doesn't need my tiny business. But what they do get is this great review. I am giving them a top drawer rating based on this experience and new vapors are encouraged to go there.
I don't know if they do this sort of thing all the time with every product or every customer, but the fact that they will do it all says something. They care about their reputation and with me-they have earned a good reputation. Liberty-Flights is reputable and low risk.
Important for those who might be new at this. Or anyone else.
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