litecigusa Deleted my low user rating.

[bsandij]

I placed an order for two 30ml bottles of Dekang ejuice. When I received the order I noticed that there were no seals on the bottles. I also noticed that they were both watery. One of the flavors was RY4. I still had some left from a previous order and when I compared them they were totally different in color and thickness. However, they both were the same manufacturer, and the same mg, pg, and vg formula.

Yesterday, I rated the ejuice in the customer review section on the litecigusa website. I wasn't mean, I just stated that the bottles were not sealed and I threw them out since they were not refundable. I couldn't believe that there were no other complaints about unsealed bottles on their website. I visited litecigusa again today. They removed my feedback. That explained why there was no other negative feedback on their site.

I, like many others, rely on customer feedback and blogs to help me make better decisions on purchasing products. This was just scandalous.

Thanks for reading my blog.

 

[Sugar_and_Spice]

I would have sent them back and demanded a replacement. There is also a place here on ecf to register a dispute. will try to find the link.

sas

On the upper heading of this page look for contacts...the 2nd one down gives info.

 

[bsandij]

Thank you, I will see if I can find them in my garbage can outside.

 

[Dudeman]

Did you order above 16mg juice? If so, they up the nic to what you order which would explain the opened bottles. This is stated on the site.
I've never had a problem with any juices from Litecig.

 

[Rosco]

.....but removing less than favorable reviews??? That's Low.

 

[bsandij]

It was 16 mg

 

[bsandij]

Removing my review was a bigger issue than the bottles not being sealed.

 

[OldDragon]

None of the vendors I have used that mix juice will have any seal on the bottles. Agree, they should have contacted you before deleting the rating.

 

[Andyhrn]

None of the vendors I have used that mix juice will have any seal on the bottles. Agree, they should have contacted you before deleting the rating.

"Dealexpress" does. I'v got 2 bottles "carton-mentol" flavor and even had to cut dripping tip.

 

[ShannonA]

My juices don't come sealed from the vendor I've been using... I do know he does mix his own and I honestly have zero complaints about his juices or his service. I've seen other people say good things about his service as well. I think it depends on how big the operation is. If you mix your own and you're small it may not be feasible to seal them. I'll be getting some juices from a new vendor ths week I'll have to pay attention to that.

 

[dormouse]

What do you mean by sealed? I have never ever gotten a bottle of sealed juice from anywhere and that includes Dekang juice.

And Dekang juice can vary widely from bottle to bottle. I have seen people who bought at various places complain about flavors being different at different times they purchase it.


'

 

[cskent]

I've only gotten sealed bottles from one vendor, all the rest have not had a safety seal of any sort. As to the color difference, when juices are fresh they're often lighter in color. As they age they tend to get darker. If you had a problem with the product from litecig you should contact them in order to explain or rectify the situation.

 

[db13berry]

I have only gotten a sealed bottle from one vendor, as well. It was the worst juice I've bought so far. It has been steeping for about a week now, with no improvement. Still waiting. *taps foot*

 

[evilfrog]

Vendors seal bottles? Never seen this before. Overall LiteCig has been known for good customer service. I've had no problems with them.
And juice does change color and flavor over time. How long has the 30ml bottle steeped for?

I don't agree with removing bad reviews... I prefer vendors to respond in the thread and let readers make up their own minds.

 

[swedishfish]

I've gotten good service from them. But just because I have certainly doesn't mean that it's not in the realm of possibility that you did not and you certainly have a right to say so. It's your money.

Even though they have the no return policy on juice, I'd still contact them and get an explanation from them, not a bunch of guesses what it could be from people that don't actually know what it is. Again, it's your money.

If it was me, (and your not me) I probably would have contacted them before leaving the feedback, but it's within your right to do so and it shouldn't have been removed.

I think you'd probably get better results by contacting them directly or posting in their section of the forum.

 

[NCC]

The only bottles I've received which were sealed were 250ml or more in volume, so far as I can recollect.

But, I have to agree with the OP regarding the feedback deletion.

 

[hairball]

They run their own forum so basically, if they don't want something on it, they have the right to delete it. I don't agree with it but that's just the way it is.

 

[CBB]

If you expect honest reviews of any company don't look for the reviews on that company's web site they have the right to dispose of any reviews they deem unsatisfactory.

 

[swedishfish]

I wouldn't trust a vendor that didn't have some less than wonderful reviews.

 

[cookiebun]

I'd go here and raise hell:
LiteCig
Some places will have guidelines for reviews and if your review doesn't meet the guidelines you can expect it to be deleted.
If that's not the case here you have plenty to be irritated about.

I'm sitting here with about 100 bottles of juice and not one of them came sealed.

V4L left up my cranky reviews.