They're good, not perfect. I had an issue with a bad atty and they asked me to search here for a way to mod it...not really what a noob wants to hear. Anyway, I've never found a way to mod an atty that has a barrel that is too wide in diameter (the carts come off in your mouth), I even asked if they could search for me since they sold it but never got a link, after 3-4 days they did offer an exchange but for 7 bucks I just considered it tuition.
I still buy from them and no problems except for that one incident but I've spent a lot more with others because of that incident. I felt forced to spread my purchases around.
I still give them a 9 out of 10 as everything else I've purchased has been as advertised. No problem at all.
I suppose they also get props for turning me onto a good forum as well.
