Madvapes - Shipping issue : mokai

[mokai]

Company name

madvapes​

Date of your initial complaint to the supplier.

3 December 2014​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

OYX-75345​

General nature of complaint

Shipping​

Briefly describe your problem or issue

I placed an order with madvapes on Nov 24. It was shipped on Nov 25 but the tracking number has had a status of 'Shipping Label Created' since November 25, 2014 5:47 pm. There have been no further updates to this parcel.

I have contacted madvapes twice to get them to contact USPS to find out what is happening with this parcel, but they refuse (I'm unable to contact USPS as I'm international, USPS site tells me to get the sender to contact them). Madvapes response was 'we are unable to call USPS at this time' in the latest reply from them on Dec 9.

I have advised them that I've received 2 other parcels that were ordered 5 days after this one, but they cite 'possible customs delays'. The parcel has not been scanned into my local post tracker, so it has not hit my country.

I don't understand why they will not contact USPS to find out the status. This has been a very unsatisfactory buying experience, made worse that this is actually an order for a friend which was bought with my recommendation of this company.​

 

[hoogie76]

Hi Mokai, I understand the frustration. International shipping via USPS provides very little for tracking but I will look into this and get back to you with more info and a resolution.

hoog