It is sad how this thread was directed to Mark, yet others felt the need to chime in and cheer Mark on, and others felt the need to attack the OP. Why not leave it alone and let Mark deal with it?
Clearly it was started to get Marks attention, when a customer felt the other channels of communication failed, he did not ask for abuse or cheers from the crowd.
It is clear that V4L is a good way to start
vaping, but most move on. There are a handful who stick around and defend it to the end. But most move on to better equipment and vendors.