Mr. E. Liquid fixes problem in a superb way!

[all4spl]

So I ordered some liquid from Mr. E, my normal ADV jade tiger and some jade ice for my gf to try out. I ordered the new 120ML size of jade tiger and 18ml of jade ice and used the standard shipping as I have will my previous orders which usually arrive within 2-3 days (michigan to florida). Here is where the issue started, the order was shipped out on the 21st, then passed through the USPS sort facility in grand rapids michigan on the 22nd and disappeared. There was no further movement in tracking info as well I never received my juice.

I contacted Mr. E through the website messaging system, and the shipping manager Dave was responding. I will not go into details but after speaking with Dave through a couple of messages he took care of me straight away. He sent me my complete order again via USPS Express mail (overnight). And I just received it not 5mins ago, boy was it a relief as well since Jade Tiger is my ADV, I was on my last tank full of it.

So for me Mr. E is definitely customer oriented for sure, A++ in my book and I will not hesitate to order from them again, however I think I will use Priority mail from now just to be safe!

And Thanks Mr. E if you guys or Dave read this!

 

[patkin]

I'm afraid I'm in the same boat and don't know what to do. I ordered 4 120ml bottles on the second... they left Grand Rapids wee hours of December 5 with no further tracking from USPS and they weren't delivered today. How did you arrange to pay for the extra shipment in case the first one arrived later? Thanks.

Edit: contacted Mr E and they said they would refill the order if it hasn't arrived by the 19! Two weeks after ship date (this was Priority Mail) and 21 days after ordering! Wow 3 weeks!