First, congratulations for ringing the bell of the AG's office. Couple of questions:
Did Shanonn @ AG say how long Ms T is allowed to "make things right", according to State law, before you follow up on it?
I know you said it was ok to post the AG info here, but is the AG aware of this complaint thread? - which would be a good thing.
They didn't say how long to give her, but I'm giving 2 weeks. That should be plenty of time, since according to her site she completed my order October 8, 2014. ROFL
When I wrote out the complaint I gave links to this exact thread and stated that she has been robbing people for at least 1 year through her website. When Shannon called me the first time I explained the entire thing from the beginning, with her son being sick and her putting orders off, then the move putting things even further behind, then her representative breaking ties, then her losing her seller's account here and the eventual screwing of all of her customers.
I asked her then if it was ok to post her phone number and she said yes. I decided to wait at that point because she said they were getting no response to any form of contact (no big surprise there). I was shocked to get the second phone call stating they had actually gotten a fax from her!
I had put off contacting the PAG myself. I started finishing things I had been putting off at the beginning of the year and came across the forms. It took 2-3 weeks after I sent everything to them before they called.
I'm still very concerned with the fact that the website is still up and collecting money. I couldn't claim mail fraud because she didn't email me with a tracking number. There has to be a way to get law enforcement/the government involved and looking at this "business." I wonder if she pays taxes on that internet business? I bet the IRS would rip her a new one!
It's so sad that it has come to this. I was a devoted customer who bought exclusively from her for years. I made sure to order early enough to not run out knowing how slow she was. Everyone said I was crazy to wait that long, but I didn't care. I loved that Banana Fosters Coffee E-Liquid.
And now I'm determined to get that website wiped from the face of the planet.
BTW, this is who processes her order payments:
https://www.bigcommerce.com/v18/
I'm contacting them now to let them know what is going on with her 'business.' Not that they care I would imagine, she pays them.
AHA! Here's a post on bigcommerce's FB page: Bigcommerce is the hosting platform the store runs on. The store handles all orders/order processing. If you are unable to reach the store, you can email a fraud complaint to
abuse@bigcommerce.com