Ms T's Waiting Room

[Mishy73]

Like Harmony, I have never experienced bad customer service. Given I live on the other side of the world, I expect a decent wait. Any queries, issues or just general "how ya goin" chit chat and shenanigans have been responded to within 48hrs, generally less.
I can't fault the business from personal experience and do feel somewhat protective of Tammy and her business as rapport has been built and established.
I wonder at the tone and content of emails that don't get responded to, there has to be a reason and looking at much of the tone I've seen here of recent time, get the feeling private emails are probably worse. I wouldn't waste valuable time that could be otherwise spent getting back logged orders out dealing with hostility.
Sure, a lot happens with cyberspace and things fall through cracks and wind up who the hell knows where but I know as a long term customer (who will happily continue ordering and waiting with patience for the juice faerie to deliver the goodies bought) my preference is for Ms T to focus on her orders and getting back on top of them.
There's been a lot of ragging and from where I sit, based on my experience, it's unjust. People can either accept in small business; issues, upheaval, personal or family "stuff" is going to correlate to significant impact, unlike bigger business whereby such impact can be absorbed with little or no impact at all.
It is a premium product. A premium price is paid (as with most small boutique businesses). The product is exceptional. The wait times are out, BIG DEAL, orders are still being filled and going out and ground is being made up. I think it's time to just get over it and let it go.
Mishy


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[RedhatPat]

It was out of character for me to call Vegabondnurse, a troll, under any cicumstances. As host to this thread, I will apologize publically and in an open forum -- like a real man. He just struck a raw nerve with me and that's all.

(Doesn't make me right and him wrong or visa versa, it just means we have a difference of opinion. It also means that I was under a bit of peer pressure and wanted to show my loyalty by defending Ms T's Bakery against someone calling all of us "diluted fanboys / fangirls." Nothing is perfect... even me.)

RHP

 

[leeca]

Hey Leeca,
I have to admit, I have a cabinet full of different flavours. Mine usually steep a month before I get to them .. Minimum, however, this time round my staples won't get that luxury as I'm almost out. Tempted to order more shortly so I can get some steeping again.
Some flavours are great straight up but I find they are better after a minimum 2 week sit.
Taste is VERY subjective and everyone's palate differs. I'd suggest you try a couple, then leave them for a bit or poor some off to leave and then compare. You will notice a difference. The subtle layers come out more and more and some of the stronger flavours mellow nicely. At the end of the day, it's your juice and you need to sample and steep and sample and steep until you work out how you enjoy the juice most.
So far as juices go, if you like coffee, you HAVE to try the espresso and that's one that ages magnificently, the longer you steep it the better and the other you HAVE to try is the strawberry lemonade .. It's OMG GOOD!! Seriously .. AWESOME!!
Good luck mate and happy vaping!
Mishy


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I think that is as good of advice you can get... I guess I will do a before and after taste... Thanks.

 

[ScottinSoCal]

Wow, the fun never ends, does it? 7 pages, liberally mixed with unsolicited business advice from the self-proclaimed "experts". With insults, no less. Grow up.

If this was ACME Juices International, you'd all have a point. It isn't. You don't. This is essentially a hobby business. It isn't run out of a warehouse, it's run out of the redone hobby shop in the back yard. It used to be done out of the kitchen. Ms. T tried to "step up her game", and got someone as a CS rep, and an assistant. It didn't work out, so now she's back to being the owner/mixer/shipping clerk/supplies buyer/accounts receivable/accounts payable/customer service rep/tax preparer/janitor/general ledger accountant. Oh, and let's not forget mother/wife/actual living person with a life outside the hobby shop that occasionally requires attention.

If you demand friendly customer service reps available 24 hours a day at the convenient toll free number, if you demand replies to your e-mail within 10 minutes of clicking send, order from ACME Juices International. At this particular one-person show, every minute she spends answering the phone or e-mail (or writing Help Wanted ads, reading resumes, interviewing, training new people) is time she isn't spending running her business, mixing your orders and getting them sent out to you.

And to the "experts" whining about how quickly she manages to collect the money while you (you poor soul) have to wait for your order - do you have even a small clue about how e-commerce systems work? Ms T doesn't collect the money, the website does. It happens automatically, as soon as you confirm your order. It's credited to her account by the company that does the processing - she couldn't wait to process even if she wanted to.

I build furniture as a hobby. I enjoy it. I've built most of the furniture in my house, and my friends and neighbors have had me build furniture for them. I sometimes think it might be fun to retire and open a little shop. Then I come in places like this and see how people react to hobby businesses, expecting them to be just like the great big places with multi-million dollar payrolls and thousand of employees, and I come to my senses. I'll keep doing it for fun, because as soon as someone lays out some money for something, they somehow feel entitled to tell you everything you're doing wrong, whether they know what they're talking about or not.

 

[Sly_fox]

wow..ok ...sooo hows her vanillas? i grabbed the vanilla custard with my order but have only tried the snickerdoodle (new customer), what are your recommendations? im kicking myself for not getting the almond cream..sounds good, is it?

 

[ScottinSoCal]

wow..ok ...sooo hows her vanillas? i grabbed the vanilla custard with my order but have only tried the snickerdoodle (new customer), what are your recommendations? im kicking myself for not getting the almond cream..sounds good, is it?

I've tried a few of them and liked them, but vanilla is too subtle as a flavor for it to be my ADV. It's more an occasional treat. I tend to stuck to the stronger flavors.

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[Sly_fox]

finding the "right vanilla" is about as easy as spotting a white buffalo lol

 

[Erin.R]

The vanilla custard is really good, I think its a very popular vanilla she carries. I had a very hard time finding the perfect vanilla when I started refilling my own carts, so I tried them from all over the place. Vanilla Custard is one of best.

 

[chainvapor]

Wow, the fun never ends, does it? 7 pages, liberally mixed with unsolicited business advice from the self-proclaimed "experts". With insults, no less. Grow up.

If this was ACME Juices International, you'd all have a point. It isn't. You don't. This is essentially a hobby business. It isn't run out of a warehouse, it's run out of the redone hobby shop in the back yard. It used to be done out of the kitchen. Ms. T tried to "step up her game", and got someone as a CS rep, and an assistant. It didn't work out, so now she's back to being the owner/mixer/shipping clerk/supplies buyer/accounts receivable/accounts payable/customer service rep/tax preparer/janitor/general ledger accountant. Oh, and let's not forget mother/wife/actual living person with a life outside the hobby shop that occasionally requires attention.

If you demand friendly customer service reps available 24 hours a day at the convenient toll free number, if you demand replies to your e-mail within 10 minutes of clicking send, order from ACME Juices International. At this particular one-person show, every minute she spends answering the phone or e-mail (or writing Help Wanted ads, reading resumes, interviewing, training new people) is time she isn't spending running her business, mixing your orders and getting them sent out to you.

And to the "experts" whining about how quickly she manages to collect the money while you (you poor soul) have to wait for your order - do you have even a small clue about how e-commerce systems work? Ms T doesn't collect the money, the website does. It happens automatically, as soon as you confirm your order. It's credited to her account by the company that does the processing - she couldn't wait to process even if she wanted to.

I build furniture as a hobby. I enjoy it. I've built most of the furniture in my house, and my friends and neighbors have had me build furniture for them. I sometimes think it might be fun to retire and open a little shop. Then I come in places like this and see how people react to hobby businesses, expecting them to be just like the great big places with multi-million dollar payrolls and thousand of employees, and I come to my senses. I'll keep doing it for fun, because as soon as someone lays out some money for something, they somehow feel entitled to tell you everything you're doing wrong, whether they know what they're talking about or not.

REALLY? Grow up? I have owned and ran my own business. I am no expert and never said I was. Please stop preaching like you are GOD and we should all bow down and do exactly as you do. As a long time customer of Ms T I HAVE EVERY RIGHT TO COMPLAIN that she has not done what is needed to keep her customers happy. By the way, if you read my previous post about money, I am pretty sure anyone pulling in 6 figure income would not consider what they are doing a HOBBY anymore!

Oh and there are e-commerce systems setup to only charge customers when products show as "shipped" . Look it up EXPERT!

CV

 

[ScottinSoCal]

REALLY? Grow up?

I'm sure that wasn't a typo, so yes, grow up.

By the way, if you read my previous post about money, I am pretty sure anyone pulling in 6 figure income would not consider what they are doing a HOBBY anymore!

I love it. You guess what her income might be, if whole bunch of other totally unsubstantiated guesses are true, and suddenly you know what her income is. And because you used to (what, did it fail? Not a good basis for establishing your bona fides. See? You're not the only one who can leap to conclusions with little or no data.) own a business you know exactly what she must do.

Oh and there are e-commerce systems setup to only charge customers when products show as "shipped" . Look it up EXPERT!

Yes, there are. They require a record of the complete credit card info. Massive liability. Huge security risk. Big expenses to properly manage it. Higher costs to all of us to recoup the extra cost. Stupid business move. And yeah, expert on ecommerce.

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[chainvapor]

Yes, there are. They require a record of the complete credit card info. Massive liability. Huge security risk. Big expenses to properly manage it. Higher costs to all of us to recoup the extra cost. Stupid business move. And yeah, expert on ecommerce.

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Yes and a stupid business move would also be to leave your site open, taking orders when you are not even doing business for days, then tell everyone a month later why all your orders are going out in 16-20 business days instead of the 4-8 business days stated on your website.

Oh and for your information. I ran a business for 7 years, only reason I stopped is because my Wife lost her job and we moved to TN. Still get calls from old customers asking when I will be starting again because they miss the quality of my products. But now that I have 2 children, I do not have the luxury of taking risks. I make more money programming CNC machines and being a toolmaker.

CV

P.S. I never told her EXACTLY what to do. I am giving suggestions. Ever heard of that genius??

 

[Scottitude]

Sorry dude but that's comical. If your "business" was building "quality products" yet you still required a second outside income and your wife lost her job, why wouldn't you hire her yourself and keep your successful business running?

If indeed your business was even moderately successful, that was a "stupid business move".

I'm not buying what your selling - it doesn't make any sense whatsoever.

Jus' sayin'.

Oh, and if the truth upsets you, please navigate to my profile page and click the "ignore" button like all the cool kids are doing these days.

 

[KnotGillty]

Boy, this place sure is turning into a soap opera. I used to come here for the friendly banter and to discuss juice flavors as I've tried a BUNCH of Tammy's stuff. Now I just come here & watch the drama unfold. It is, what it is, I guess.

Hope everyone has a nice day.

 

[Ben C.]

The vanilla custard is really good, I think its a very popular vanilla she carries. I had a very hard time finding the perfect vanilla when I started refilling my own carts, so I tried them from all over the place. Vanilla Custard is one of best.

I also like her Vanilla Custard - very full bodied and creamy. Almost 'rich' in the Kayfun Lite. That said, it's not a really clean vanilla and there is something just 'not quite there' about it. Still, the best Vanilla I've found and I enjoy it thoroughly!

 

[HarmonyPB]

So far as juices go, if you like coffee, you HAVE to try the espresso and that's one that ages magnificently, the longer you steep it the better and the other you HAVE to try is the strawberry lemonade .. It's OMG GOOD!! Seriously .. AWESOME!!

In regards to the strawberry lemonade...are you referencing the new one? I tried the old one and liked it but it wasn't a reorder. I am interested in trying the new one to compare. Did you try both? Any thoughts?

wow..ok ...sooo hows her vanillas? i grabbed the vanilla custard with my order but have only tried the snickerdoodle (new customer), what are your recommendations? im kicking myself for not getting the almond cream..sounds good, is it?

The only vanilla I've tried from her is the French Vanilla and it has been an everyday vape for years (with a sabbatical here and there). I've heard that the gourmet is lighter and so I've never tried it as I don't think I'd like a lighter flavor than the french. I have heard really good things about the vanilla custard, but custard (the kind I've eaten) has a distinct flavor that I don't think I'd like in a vape. I do plan on trying it one day, but I definitely recommend giving her french vanilla a try. Sorry, haven't tried the almond cream.

I think that is as good of advice you can get... I guess I will do a before and after taste... Thanks.

+1 to what Mishy said about steeping. I do the same. When I try a new juice I try it straight out of the mailbox, a week later and then decide if it needs more steeping. I have found flavors that fall into all 3 categories. Most are fine a week in, but a few are fine on day 1, I've only found 2 or 3 that need longer than a week.

 

[leeca]

Boy, this place sure is turning into a soap opera. I used to come here for the friendly banter and to discuss juice flavors as I've tried a BUNCH of Tammy's stuff. Now I just come here & watch the drama unfold. It is, what it is, I guess.

Hope everyone has a nice day.

Maybe we need to make a “Lets bash Mrs. T’s thread and move all the snivelers posts to it then get this one back to tracking orders so people can get some idea of when they can expect them to arrive and also discuss good flavors to order eh?

 

[Mishy73]

In regards to the strawberry lemonade...are you referencing the new one? I tried the old one and liked it but it wasn't a reorder. I am interested in trying the new one to compare. Did you try both? Any thoughts?



The only vanilla I've tried from her is the French Vanilla and it has been an everyday vape for years (with a sabbatical here and there). I've heard that the gourmet is lighter and so I've never tried it as I don't think I'd like a lighter flavor than the french. I have heard really good things about the vanilla custard, but custard (the kind I've eaten) has a distinct flavor that I don't think I'd like in a vape.

Hey Harmony,
I did try the original and obviously the new. There are subtle differences but I think I actually like the "new" better. If you vape it at too high a voltage I find it tastes burnt. It's even got the right tanginess!!
The Vanilla custard is GORGEOUS! It's creamy and just the right amount of vanilla. You should give it a go. It's not as strong a vanilla as others but its one of my ADV along with Espresso and Strawberry Lemonade.
Hope that helps.
Mishy


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[HarmonyPB]

Hey Harmony,
I did try the original and obviously the new. There are subtle differences but I think I actually like the "new" better. If you vape it at too high a voltage I find it tastes burnt. It's even got the right tanginess!!
The Vanilla custard is GORGEOUS! It's creamy and just the right amount of vanilla. You should give it a go. It's not as strong a vanilla as others but its one of my ADV along with Espresso and Strawberry Lemonade.
Hope that helps.
Mishy


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Thanks for the feedback! I just placed an order with Strawberry Lemonade in it. It's been years since I've tried the old one so I won't be able to make an accurate comparison, but I'm excited to try the new one!

 

[pandora99]

Order 38406 shipped!

I've been ordering from Ms T for 2 years and I love her juices. Sometimes the wait is long but I've had that with other vendors too. These are real people and at times, well, life happens. I will admit that I was starting to stress out as my snicker doodle supply was dwindling but I know it'll be here soon and the taste and quality is worth the wait to me.

 

[KnotGillty]

Placed order #38,392 on 9/16/13

Order arrived at my home in California on 10/9/13