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My 1st MVS order goofed up

Discussion in 'MyVaporStore' started by Newbie vapor, Mar 12, 2016.

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  1. Newbie vapor

    Newbie vapor Full Member

    Feb 15, 2016
    I have been using the "blu" cig-alikes for the last 6-7 months and placed my first ever MVS order for my first ever "real" sophisticated ecig - the Kanger topbox.

    I was so excited about it, still am honestly.
    Turns out, either MVS or USPS, one of the two goofed it up.
    USPS tracking says it was delivered, when it actually wasn't.
    I went to my local USPS store to inquire, and they confirm its delivered on their records.
    Its very difficult for it to have been stolen from my mailbox and stuff, that has never happened in the last 10 years - as per my roomie.
    Also, in my hyper excitement waiting for the delivery, I've had my eyes on the mailbox and every single mailman for the last one week. So it cannot be, that I the delivery happened and it also got stolen that soon!

    MVS says they've opened a "case" with USPS about this.
    USPS apparently abruptly closed the case. And then MVS reopened and escalated it or some.
    I'm not sure what I do at this point.

    I've spent a good $120 on this.
    It was under USPS priority service by MVS.
     
  2. Redo

    Redo Senior Member

    Feb 6, 2016
    Ho many days has it been since the tracking said delivered. I've had things say delivered only to show up a couple days later.
     
  3. Newbie vapor

    Newbie vapor Full Member

    Feb 15, 2016
    4 days today! Dying to lay my hands on it!!!
     
  4. subwayaznm

    subwayaznm A Geek with a Cool slice Verified Member

    Jan 24, 2016
    USA
    If in fact it doesn't show; you have to contact MVS in reference to your Order Number informing them that you haven't gotten your Parcel and what USPS status says. Then let them handle it. And probably ship out another order. So no worries but sorry for the delay
     
    • Like Like x 1
  5. DB MICHAEL

    DB MICHAEL Supplier Associate ECF Veteran

    Aug 30, 2014
    New York
    Hey Newbie Vapor, I am sorry about the problems. Post or private message me your order number and name and I'll get someone to look into it as soon as possible.
     
    • Like Like x 1
  6. Newbie vapor

    Newbie vapor Full Member

    Feb 15, 2016
    Exactly what happened!! MVS has now processed a reshipment for me.
    If all goes well, I should receive it by tomorrow!!

    Super excited and anxious about it now!!
    Also, USPS has no clue about what happened to the first shipment. MVS has a claim filed.
     
    • Like Like x 1
  7. subwayaznm

    subwayaznm A Geek with a Cool slice Verified Member

    Jan 24, 2016
    USA
    COOL glad it worked out for ya. Enjoy the journey
     
    • Like Like x 1
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