Well, I can't chalk it up as the customer being wacky. As with ANY business, there are always circumstances that arise where a customer is just going to end up disgruntled. So there IS a possibility that no one was HOME when he called.
The 888 number isn't a 24 hour hotline. We generally work from 10a.m. all the way until around midnight. If we're home, we'll pick up. If we don't, we're either not on the property or on another line.
Also, our e-mail is 100% functional now as is the Live Help.
This really has been a difficult move not only to the new property, but moving our hosts. I'm sure it has cost us a little business.
But please be sure that we are completely functional.
Also be sure that we are human, behave human, eat, sleep, etc. human and none of us who work here are above making errors.
We are equally not above FIXING errors when those errors come up.
Keep in mind, you simply not liking a liquid you bought isn't something we consider an error. If you're EVER in question about what you're ordering, GET IN TOUCH WITH US before you order. We'll be more than happy to help you out so you don't end up feeling stuck with a bad choice in liquids and then you're trying to get us online and manipulate us into compensating YOU for your bad choices.
We're stoked to be of service if you let us be of service. But not answering a phone when you called, then bashing us on the forum? That's just a tad more than infantile.
We're grown ups, handling a grown up business and find we have the easiest time with people who are equally pleased to deal with grown ups who handle business transactions in a grown up way.
No one of us is a stuffed shirt in a customer service department either. This is a relaxed operation and we get a GREAT deal done in a relaxed way. None of us is going to stick a robotic, corporate mannerism and gratuitously kiss any butts either. We're happy to fix problems, but we're not going to take out your trash, paint your house, walk your dog trying to suck up to you. So don't expect it.
We're in this to help people away from a habit that would otherwise end their lives prematurely. We're quite passionate about what we have to offer. And what we have to offer is such a delicious departure from the alternative.
I'm rambling...
Point is, there is always someone out there that is hell bent on being miserable, or have a bloated
sense of self-entitlement, that they think they're entitled to a type of service that's a cut above everybody else who orders from us, and that we are not entitled to have our "hurdles" or "issues".
We do have them, but we're bending over backwards to try and make sure this impedes our business and your purchases, as little as possible.
We don't think for a second that we're going to please everyone. Especially those with heightened senses of self-entitlement.
We don't think that we're going to do business completely error-free.
As long as the ratio of satisfied customers FAR FAR exceeds the amount of disgruntled customers, then I believe we may be onto a good thing.
Enough of my banter.
But Geoff is a really cool dude to chat with and I am quite sure that if you have ANY problems with your order, Geoff will MORE than be glad to take care of ya.
I saw that. It was ridiculous. C'mon now. Didn't you giggle just a little. When I start giggling for all the wrong reasons, though, that's when it's time to split. It indicates disdain. One of those undesirable emotions. 
