Hello all,
I thought I would give a quick summary of how my experiences with puresmoker have gone so far:
On March 4th I ordered a black Hybrid starter kit and juice. One week later I recieved it. At the time I ordered there was still a claim on the site if I recall correctly that orders were shipped out the next day. So the week delay was a bit frustrating, but nothing too bad.
Two weeks after recieving my e cig, the smaller of the two batteries died. It would light up but not actually activate the atomizer. I sent an email to Daniel at Puresmoker dot com (the one I had been communicating with him about product questions). Apparently that email was now defunct, but there was no post on their website to let anyone know this.
So while I waited for a response, seven days passed and my second battery died. This one doesn't even light up anymore.
That is correct, two dead batteries in three weeks span. I was very frustrated as you can imagine and came to this forum and saw that I needed to open a Trouble Ticket at their site. I did so, and also followed up with a PM to both parties here as well as a few posts with my TT# and request for resolution.
The next day I got an email from a Joanna telling me that I was in essence out of luck on the second battery but that she would ship out my replacement for the first one "ASAP".
I was still frustrated that considering I was a new cust, and had such a bad experience with the first battery dying so soon, and now had BOTH die in three weeks they would step up to the customer service plate and take care of the second one as well. BUT at least I figured I would get the first one replaced.
They closed my Trouble Ticket, but I sit here 6 days later with nothing in my mailbox.
I sent an email last night asking for status, and have not heard anything yet.
Just in case the owners are reading this, my original order # was 11560. My Trouble ticket was 256-3948.
I am frustrated, and disappointed.
I thought I would give a quick summary of how my experiences with puresmoker have gone so far:
On March 4th I ordered a black Hybrid starter kit and juice. One week later I recieved it. At the time I ordered there was still a claim on the site if I recall correctly that orders were shipped out the next day. So the week delay was a bit frustrating, but nothing too bad.
Two weeks after recieving my e cig, the smaller of the two batteries died. It would light up but not actually activate the atomizer. I sent an email to Daniel at Puresmoker dot com (the one I had been communicating with him about product questions). Apparently that email was now defunct, but there was no post on their website to let anyone know this.
So while I waited for a response, seven days passed and my second battery died. This one doesn't even light up anymore.
That is correct, two dead batteries in three weeks span. I was very frustrated as you can imagine and came to this forum and saw that I needed to open a Trouble Ticket at their site. I did so, and also followed up with a PM to both parties here as well as a few posts with my TT# and request for resolution.
The next day I got an email from a Joanna telling me that I was in essence out of luck on the second battery but that she would ship out my replacement for the first one "ASAP".
I was still frustrated that considering I was a new cust, and had such a bad experience with the first battery dying so soon, and now had BOTH die in three weeks they would step up to the customer service plate and take care of the second one as well. BUT at least I figured I would get the first one replaced.
They closed my Trouble Ticket, but I sit here 6 days later with nothing in my mailbox.
I sent an email last night asking for status, and have not heard anything yet.
Just in case the owners are reading this, my original order # was 11560. My Trouble ticket was 256-3948.
I am frustrated, and disappointed.
