Reo mini was my first Mod. I ordered it and had no idea that it doesn't come with batteries or a charger. There was nothing on the website to inform new customers what all was needed to use it.
I ended up not ordering the batteries for about another 2 months after getting my Reo. I just kept using my ecig during that time.
Finally I ordered the batteries and charger, and got excited again about the Reo. I went on this forum to say how excited I was to finally be getting it up and running. Everyone wished me well, glad to have another new Reo user, etc. Seems everyone on here keeps going on about how great the Reo is, and how SO great Rob is, with his great customer service and everything.
I got my batteries and got the Reo up and running. Yes, I was blown away. It vapes like a dream. I was so excited to have found this, and I wanted to tell all my friends about how great it is.
I mentioned on the forum that it would be better if the Reosmods.com site would tell what all is required to use the Reo. Battery, charger, etc.. that is some feedback for Rob, and I also mentioned that a couple of the atty that Reosmods.com sent me were DOA- Dead on Arrival- not working at all.
The attys were not a big deal. I have lots of atty already, so I didn't even notice about these attys not working until about 2 months after I got them, when I finally tried to use them. I never asked Rob to replace them. It's not a big deal to me. Rob saw my post in the forum, and offered to send me new attys right away, just PM him my contact info. Ok I thought, what a nice guy.
Here is where the trouble starts. I PM him my info, and thank him again for such a wonderful product (the Reo), and for offering to replace the dead attys. His reply, was that I shouldn't be asking him to replace dead attys after 2 months! He says not even wal-mart lets you return something after 2 months. Hello? I did not ask him to replace anything! Just because he OFFERED to replace it, and asked for my info in PM, that is why I responded.
Back on the forum, my original thread (titled: New reo mini) , he says he "wont be playing my game" and tells me to "run along". Then he closed the thread.
That is just outrageous that he can talk to a customer like that. I certainly will "run along"... to other venders. As much as I like the Reo, I will not give my money to someone who is insulting me!
Rob, its time for you to learn something about customer service! It is almost inconceivable, that in 1 day I could go from being thrilled by such a wonderful product, to being revolted every time I look at this thing. Like I've been saying, I don't care about the attys! I was not even trying to return them! It is entirely about your attitude. You need to be professional at all times when talking to your customers!
I think most of you have had good experiences dealing with Rob, you're the lucky ones. As for me? Time to "run along"..
I ended up not ordering the batteries for about another 2 months after getting my Reo. I just kept using my ecig during that time.
Finally I ordered the batteries and charger, and got excited again about the Reo. I went on this forum to say how excited I was to finally be getting it up and running. Everyone wished me well, glad to have another new Reo user, etc. Seems everyone on here keeps going on about how great the Reo is, and how SO great Rob is, with his great customer service and everything.
I got my batteries and got the Reo up and running. Yes, I was blown away. It vapes like a dream. I was so excited to have found this, and I wanted to tell all my friends about how great it is.
I mentioned on the forum that it would be better if the Reosmods.com site would tell what all is required to use the Reo. Battery, charger, etc.. that is some feedback for Rob, and I also mentioned that a couple of the atty that Reosmods.com sent me were DOA- Dead on Arrival- not working at all.
The attys were not a big deal. I have lots of atty already, so I didn't even notice about these attys not working until about 2 months after I got them, when I finally tried to use them. I never asked Rob to replace them. It's not a big deal to me. Rob saw my post in the forum, and offered to send me new attys right away, just PM him my contact info. Ok I thought, what a nice guy.
Here is where the trouble starts. I PM him my info, and thank him again for such a wonderful product (the Reo), and for offering to replace the dead attys. His reply, was that I shouldn't be asking him to replace dead attys after 2 months! He says not even wal-mart lets you return something after 2 months. Hello? I did not ask him to replace anything! Just because he OFFERED to replace it, and asked for my info in PM, that is why I responded.
Back on the forum, my original thread (titled: New reo mini) , he says he "wont be playing my game" and tells me to "run along". Then he closed the thread.
That is just outrageous that he can talk to a customer like that. I certainly will "run along"... to other venders. As much as I like the Reo, I will not give my money to someone who is insulting me!Rob, its time for you to learn something about customer service! It is almost inconceivable, that in 1 day I could go from being thrilled by such a wonderful product, to being revolted every time I look at this thing. Like I've been saying, I don't care about the attys! I was not even trying to return them! It is entirely about your attitude. You need to be professional at all times when talking to your customers!
I think most of you have had good experiences dealing with Rob, you're the lucky ones. As for me? Time to "run along"..
Just to be clear.... I was the one who closed the first thread, not Rob. Thank you, everyone for keeping this civil.
