My first order

[badmemory]

I placed my first order yesterday. I have received no order confirmation or tracking code is this normal. When I look at my account status it says order has shipped.

 

[Stu99]

Who did u order from?

Stu

 

[badmemory]

ecigexpress that is why I posted in thier forum.

 

[breaktru]

This is a ecigexpress forum so I assume badmemory ordered from them. Unless he/she had a bad memory and forgot who it was.

 

[Stu99]

I'm on my phone and can't see what forum we are in but try calling them?

Stu

 

[Ma'am]

I placed an order early Monday morning, got a confirmation email but nothing since. Usually, I receive an email the very same day informing me the order shipped and get my order with 3 days. However, this time is different and I'm concerned that something may have happened. Not concerned about my order, concerned that maybe something is wrong cause this isn't like ecigexpress, their processing time and customer service is top notch!

Hope all is well!!!

 

[Ma'am]

Just received a response to the email I sent, it seems that ecigxpress is upgrading their site and there was a glich. Thank goodness all is well, as I said before, ecigexpress is super fast in shipping and superior customer service, I've ordered many times with them, and always been extremely satisfied with them.

If you have any concerns about an order, just shoot them an email. Ecigexpress is good folks, they'll get it taken care of for you!

 

[linnx]

Yes we moved servers to increase the performance of the website and encountered an issue. Can you email us or give us a call and we'll see what is going on. We had 14 total orders affected by the server move.

If you have not received an order confirmation please call 330-754-2901 or email us through our contact form.

Thank you

 

[Ma'am]

Meant to respond earlier, and forgot........sorry!
I received my order the very same day I posted here. Yep, checked the mail, and my order was there!
Thank you ecig!!! Super fast shipping, outstanding customer service, and excellent products at excellent prices! (Best around!)