My Freedom Smokes = GREAT Customer Service!

[Roydub]

A little over a week ago I ordered some glass bottles and a liter of nicotine... I did some looking around and saw a lot of good remarks about MFS and I am always big on customer service... I would rather pay a little more for an item at a company that treats their customers well than get the same item dirt cheap at a company that could care less about their customers..

When I got the package I was crushed to find that one of the bottles was broken and the nicotine bottle was punctured and leaked a little over half of its contents.... The contents of the package were very well packed, so I can make a pretty educated guess that the damage was caused by mistreatment of the package itself...

Because I received the package on a Saturday the offices at MFS were closed, so I sent the an email explaining what I had found... I received an email and phone call at 8:30 Monday morning from the manager of their shipping department... He apologized for the inconvenience and after receiving a few pictures I took he said they would send out a new shipment asap... Within an hour of that phone conversation I had a tracking number for the new package, and they sent it overnight express!

I told them I wasn't too worried about the glass bottle and still had close to half of the nicotine left but when I received the new package they ended up sending me 5 glass bottles (I originally ordered 3), and TWO LITERS of nicotine!

They stayed in touch with me the entire time, and I even got a phone call within a few hours after I received the second package...

I am sorry this is a long post, but I am rarely this impressed with a business, so when I am I have to tell people about it... And what better place to pass on a fantastic business review than ECF!

 

[amoret]

They were also incredibly helpful for me. I have nerve damage and was missing out on the savings from being able to buy a liter of 100 mg nicotine since I didn't think I would be able to safely handle it. An ECF friend contacted several suppliers for me, and not only was MFS willing to put it into smaller bottles that I bought at the same time, but when I got it each bottle was completely and correctly labeled and so well wrapped that I was able to put them directly into the freezer.

Now I can make a batch of base using the small bottles with minimal risk. I know who I'm buying from whenever possible from now on. And I also like to sing their praises.

 

[Roydub]

They were also incredibly helpful for me. I have nerve damage and was missing out on the savings from being able to buy a liter of 100 mg nicotine since I didn't think I would be able to safely handle it.

I know exactly where your coming from... I also have nerve damage as a result of an injury while in Iraq... When I started making my own e juice I also ordered smaller bottles along with a few other things to make things easier...

Because of there fantastic customer service they will be my "go to" before I look anywhere else

 

[dannyv45]

A little over a week ago I ordered some glass bottles and a liter of nicotine... I did some looking around and saw a lot of good remarks about MFS and I am always big on customer service... I would rather pay a little more for an item at a company that treats their customers well than get the same item dirt cheap at a company that could care less about their customers..

When I got the package I was crushed to find that one of the bottles was broken and the nicotine bottle was punctured and leaked a little over half of its contents.... The contents of the package were very well packed, so I can make a pretty educated guess that the damage was caused by mistreatment of the package itself...

Because I received the package on a Saturday the offices at MFS were closed, so I sent the an email explaining what I had found... I received an email and phone call at 8:30 Monday morning from the manager of their shipping department... He apologized for the inconvenience and after receiving a few pictures I took he said they would send out a new shipment asap... Within an hour of that phone conversation I had a tracking number for the new package, and they sent it overnight express!

I told them I wasn't too worried about the glass bottle and still had close to half of the nicotine left but when I received the new package they ended up sending me 5 glass bottles (I originally ordered 3), and TWO LITERS of nicotine!

They stayed in touch with me the entire time, and I even got a phone call within a few hours after I received the second package...

I am sorry this is a long post, but I am rarely this impressed with a business, so when I am I have to tell people about it... And what better place to pass on a fantastic business review than ECF!

I've had a similure experience from them as well with a leaking bottle. Very good customer service.

 

[amoret]

I know exactly where your coming from... I also have nerve damage as a result of an injury while in Iraq... When I started making my own e juice I also ordered smaller bottles along with a few other things to make things easier...

Because of there fantastic customer service they will be my "go to" before I look anywhere else

May I also recommend mixing by weight? I find it much easier than trying to use syringes or pipettes, since I can't feel what I'm doing.