Absolutely! I've spoken with Bruce on a few occasions and we sorted any problems out very quickly. There were a few hiccups during the order for the last GGTS and stealths because their server crashed. Bruce informed me that they would be replacing the server to handle higher spike-loads when GG products become available. Most of the time there is a normal amount of traffic hitting the connection and accessing the database but when GG products get released there is somewhat of a free-for-all. Being a former network administrator for years I made some suggestions on how to remedy the situation. Without knowing more about their full topology, I couldn't really make specific recommendations. I do know they hired more staff when the last Ithaka pre-orders came in so they could assemble and get the orders out as quickly as possible.
I was missing one of the items I'd ordered in my shipment and Bruce had it to me within a few days. Above all else, if people would just be patient on pre-orders, it would help tremendously. CoV could be filling and shipping orders instead of having to respond to emails to the effect of "where's my order?" The Ithakas were my first pre-order from CoV and I understood that there was no definite shipment date. There are many variables that people need to take into consideration; You manufacturing the parts, your company in Greece packaging and shipping them to the US, the shipment passing through customs (which could be a long time depending on external factors, CoV receiving your shipment then putting all the parts together, checking to make sure every order is correct, then shipment to the customer. There is a lot of room in there for delays, that's why there is no definite ship or receive date on pre-ordered items. I understand that quality takes time and I would rather wait a few more days, weeks or even months to receive a perfect product than something that was rushed.
My wife and I were treated very well by Clouds of Vapor. That didn't seem to be a popular opinion to some people, I just shared our experience.
I also ordered some items from E-Smokeguru.gr and was very satisfied with my transactions there too. Most of the things I ordered were o-ring sets and replacement parts that were in stock in Greece but not at CoV.
I pre-ordered your new mod that you highlighted on your last video through CoV so I absolutely trust them.
I was missing one of the items I'd ordered in my shipment and Bruce had it to me within a few days. Above all else, if people would just be patient on pre-orders, it would help tremendously. CoV could be filling and shipping orders instead of having to respond to emails to the effect of "where's my order?" The Ithakas were my first pre-order from CoV and I understood that there was no definite shipment date. There are many variables that people need to take into consideration; You manufacturing the parts, your company in Greece packaging and shipping them to the US, the shipment passing through customs (which could be a long time depending on external factors, CoV receiving your shipment then putting all the parts together, checking to make sure every order is correct, then shipment to the customer. There is a lot of room in there for delays, that's why there is no definite ship or receive date on pre-ordered items. I understand that quality takes time and I would rather wait a few more days, weeks or even months to receive a perfect product than something that was rushed.
My wife and I were treated very well by Clouds of Vapor. That didn't seem to be a popular opinion to some people, I just shared our experience.
I also ordered some items from E-Smokeguru.gr and was very satisfied with my transactions there too. Most of the things I ordered were o-ring sets and replacement parts that were in stock in Greece but not at CoV.
I pre-ordered your new mod that you highlighted on your last video through CoV so I absolutely trust them.
