My poor CS baby...

[JthaBigVapor]

Guys,

I am really sorry if any one of you have been waiting an extended period of time for response to your CS Tickets.

I usually try and answer all tickets by 6pm on the work day, the day I receive the ticket.

I have been really busy with all the work around that I would like to take a moment and say that I am sorry.

It is my responsibility to help everyone with any issue that might occur, and I take my job seriously. Which is why I am starting this thread to let everyone know what has been going on.

I have not had any time today or last Friday to respond to many Tickets, due to shipments that have come in from Greece of GG. I even worked through the weekend.

We should be back to normal soon, and I promise to do my best to get to every CS Ticket that has been placed.

My Bad Guys

~ Justin

 

[Roxxette]

Well these was my first purchase on cov but i think most know its that time of the year lol no reason to say sorry i guess.

 

[JthaBigVapor]

well you know...

Dont want people to fill left on a lurch

 

[RiverNut]

well you know...

Dont want people to fill left on a lurch

Yeah I wouldn't sweat it Justin. Most people know you're snowed under. It's cool that you throw it out there for the ones who don't though.

 

[JthaBigVapor]

just so everyone does...

Im excited cause we did a ton today heh

time to enjoy my 4th

 

[MegaDark]

any news about the spares justin any launching date will it be up after your holiday

 

[supervape]

I think something might be wrong with your ticket system my friend as i have asked several questions over the past few weeks and never get a reply.. I did get one of my tickets answered but never get product questions answered.. just thought I would let you guys know this thanks

 

[JthaBigVapor]

Well like the last week or two has been crazy with GG stuff.

I will try and get a handle on all tickets. Im sorry like I have said they have been building up.

I thought I had gotten to many in the short lull between shipments though...

You have placed CS Tickets? Or request info on product details?

Because I do not control the latter...

 

[supervape]

ah gotcha J .. Hey not complaining as I know with the GG and reg orders your swamped so no worries there.. Just thought I would point it out so you knew.. So can one create a ticket for a product question or ?

 

[JthaBigVapor]

Yes.

ANY and ALL CS Tickets I receive I will answer. (within reason)

The "I need product info request" sends an email request to us, it does not fill out a CS Ticket, so no ticket is started to be filled by me.

If you want a quicker answer, fill out a ticket.

 

[Ezkill]

Good for you guys being able to take a day off

That being said HOPEFULLY Penelope #2 ships tomorrow(order placed on July 3, 2012).

The one that arrives on Friday will hold me over but not for long!

 

[JthaBigVapor]

It will go out tomorrow EZ.

 

[Ezkill]

Thanks for that.

I appreciate the expedient manner in which you guys have handled new orders despite being swamped with the pre-orders.