My Provari Repair Experience

[lvm111]

Hi all,


If this is posted in the wrong forum please feel free to move it to the appropriate place. I just wanted to share this story. My Provari 2.5 full size APV, which I've had for just about a year (also have a Zombie mini, and 15-20 non-Provari APV's) recently developed a loose board. Probably as a result of dropping it a few times, or it rolling off the counter, etc. It still worked great, but the imperfection bugged me. So I contacted ProVape, and they said send it in.


They couldn't have been nicer, or more professional. Very fast and courteous communications. Got my unit all fixed up. Got it back to me fast. And, although I was offering to pay the repair charge, there was none. Or for the priority mail return. it was a most pleasant transaction, and I couldn't be more satisfied, and appreciative. Thanks ProVape!


best regards, larry mac

 

[wootze]

This is one of the two best reasons to own provaris. I also use a VS rDNA and they are trying, really, and may get there...but provape has the hardware and support thing totally sorted out.

And provape has sorted me out royally, repeatedly, for going on four years, and four Provaris.

 

[classwife]

Moved to Variable Voltage APV Discussion from APV Discussioin

 

[yzer]

When you pay more for a Provari you have paid for the repairs during the first year. It's nice if they extend that warranty for free. Then you can pay for extended warrany repairs past year one or pay cash for repairs.

Here in the Chinese APV world things run a little differently. I have used two sigelei Zmax V3s and a V5 for 19 months. The two V3s work fine and the newest unit: the V5 had a failed switch at five months.

I replaced the switch myself with a soldering iron and a better switch rated for 1,000,000 clicks. That took a few hours over two evenings on my workbench. I used a soldering iron and a few other tools. The service was fast, fast, fast, fast, very courteous and the cost was $0.74 for the switch. I already had the solder, soldering paste and tools.

The three sigelei Zmaxs and the single repair cost me less than one Provari.

 

[herb]

Yeah, i heard they got great aftercare as well but it's still priced out of the range most folks are willing to pay . I can't stand the design of them , i like box mods but for people who want reliability and have $$$ by all means.

I am still using mods that cost far far less and have performed fantastic for me for quite a long time now , no issues.

 

[Racehorse]

When you pay more for a Provari you have paid for the repairs during the first year. It's nice if they extend that warranty for free. Then you can pay for extended warrany repairs past year one or pay cash for repairs.

Here in the Chinese APV world things run a little differently. I have used two Sigelei Zmax V3s and a V5 for 19 months. The two V3s work fine and the newest unit: the V5 had a failed switch at five months.

I replaced the switch myself with a soldering iron and a better switch rated for 1,000,000 clicks. That took a few hours over two evenings on my workbench. I used a soldering iron and a few other tools. The service was fast, fast, fast, fast, very courteous and the cost was $0.74 for the switch. I already had the solder, soldering paste and tools.

The three Sigelei Zmaxs and the single repair cost me less than one Provari.

If you can vape economically, and be satisfied and content, why not? Not everyone has skills / tools to fix things and are willing to pay more.

I built my own cabin with my own hands w/friends and neighbors so it seems absurd to me when people take out large mortgages LOL but they don't have time, skills, tools, etc. to build a cabin. It requires some equipment, at the very least a truck to transport materials, etc. Lots of stuff most people never even think about, or couldn't think about.

I think we all find our zone and you have found yours.....

when I joined there were people building $5 boxes to vape with......and probably still using them. You just don't see it because simple stuff often isn't eye catching even though it works.

I would *never* spend $30+ on a drip tip, but that's me.

 

[yzer]

If you can vape economically, and be satisfied and content, why not? Not everyone has skills / tools to fix things and are willing to pay more.

I built my own cabin with my own hands w/friends and neighbors so it seems absurd to me when people take out large mortgages LOL but they don't have time, skills, tools, etc. to build a cabin. It requires some equipment, at the very least a truck to transport materials, etc. Lots of stuff most people never even think about, or couldn't think about.

I think we all find our zone and you have found yours.....

when I joined there were people building $5 boxes to vape with......and probably still using them. You just don't see it because simple stuff often isn't eye catching even though it works.

I would *never* spend $30+ on a drip tip, but that's me.

Yep. I stayed at a house at Sea Ranch in northern California earlier this year. Sea Ranch was the last coastal housing development allowed by law in California. The house I stayed in was built by total amateurs in the early 80's following a good architect's plans. That house rents for over $100 a night now as a vacation rental. And it is rented almost every night of the year.

On the flip side I own a 1955 26' Chris Craft cabin cruiser. I restored that boat myself beginning in 1996. I got very good at boat building, paint and varnish and now the boat is worth a small fortune. I don't pay property tax on it because it is over 50 years old.