inside the atty you see the piece that pierces the tank you can see the wick take a needle and give it a little push or take tweezers to give it a pull depending on how the wick is looking if needs to go in or out. I always just popped the piece out and done it that way and when you put it back just put it in and take the tank and pop it back. I have a video about the ego t on youtube check on youtube ( the good the bad the ego-t and user name diamondvape) that might help maybe. good luck