NEW CRM system in place

[SSRob]

I have put into place a new CRM (Customer Response Management) System tonight.

All correspondence with us will be tracked through this system and it should be relatively pain free to the customer end. Basically you'll select a ticket "category" and describe your issue much like an email. It'll get shot into our system and tracked until taken care of.

This should really help me out and my wife will be able to more easily review open issues and help process them.

I will make adjustments to how it works as we see what the results are.

Thanks
Rob

 

[T-Hefner]

Rob,
Sounds good, whatever helps ya out man. I know that Puresmoker uses a "ticket" type system also, and it seems to work.


-Tim

 

[SSRob]

So far it's been a blessing!

 

[Ast_Isis]

Rob and Michelle,

Don't yell at me or get fussy but I made a mistake. I sent a msg via your live msg system before I remembered you had the new ticket system.

Anyway, I submitted a ticket so you can ignore the other one.

I apologize for being a dorkus! lol

This is what happens when one has been working on ones thesis all day...brain disconnect.

 

[SSRob]

No yelling or fussing here... I will get you squared away tomorrow morning

Thanks
Rob

 

[grimmer255]

Hey Rob I made an order this morning but never got a confirmation email. I checked my status on your sight and it looked like everything went through.

Order # 8468

Its not a big deal but I thought maybe you would like to know.

 

[SSRob]

I think Volusion had a little hiccup this morning. We didn't get any order emails ourselves but everything is in the store as it should be.

Thanks for the note
Rob

 

[wood_510]

Great idea Rob... I think it will work great for you but who has problems with GG's??

 

[grimmer255]

I think Volusion had a little hiccup this morning. We didn't get any order emails ourselves but everything is in the store as it should be.

Thanks for the note
Rob

had a hiccup.... ..... as long as my order is okay then Im good to go.