Right before Christmas I ordered 3 twisted drip tips from you. 2 fit fine and one was a no fit. After much cramming,oiling,vaselining,licking I could finally get it on. But it would not stay on. It would shoot off across the room like a bullet. As it was Christmas time and our very favorite show is The Christmas Story. I felt like Ralphy and was afraid I would shoot my eye out with the drip tip. I contacted your site and told Aisa of the problem I was having with my dangerous drip tip. She told me she would send a replacement. Today I got that replacement and a surprise bonus. Thank you for saving my eye. And for having awesome customer service.