The email link on the site does go to me as well. I have about 4 different places to check for customers service issues, so even I get confused sometimes. Most of the time I don't start answering emails during the day until I get home at night, which is anywhere from 6-8 o'clock at night. I should be getting some help with some of the day to day stuff in the next week or two, so the emails can get answered more as they come in.
This is only a suggestion so please do not take it as a criticism
Let's recap:
- It's clear that business is booming,
- That V4L is becoming more popular due to excellent products, selections, and customer service,
- That infrastructure has not caught up with demand (with a limited time and staff, you all are working way too many hours)
- And that V4L is committed to providing 100% (if not more) customer service and great vaping selection and accessories.
May I suggest that you prominently include, in the front page of the V4L website, the office hours. For example:
- Business hours are Mon - Fri; 8am to 6pm Central Time
- Orders/emails/customer service requests received after 3pm Friday or Sat/Sun will be processed the next following business day.
- All other orders/emails/customer service requests will be processed same day or next day.
If I see that constraints, then I know not to expect any form of communication when business is "closed for the day or weekend". I just believe in setting reasonable expectations.
Anyway - I am one satisfied customer here and will keep on using your products in the foreseeable future
If I stepped on anyone toes, please accept my apologies. No offense meant or intended.