Not Happy

[thefinder808]

So as some of you know I had a problem with my ProVari, the E8 error kept popping up. As the battery would run down it would throw the error with more and more frequency until I could hit it only 2 or 3 times before having to reset the unit (take battery out, put it back it). When it got to that point I could leave it for a couple hours, come back to vape it, and get 2 or 3 hits before failure. I sent it back to ProVape and it just got there today. They sent me an e-mail saying nothing was wrong with it, that it was probably the fact that I was using it at 6 volts with 3 ohms cartos and the resistance was dropping off when the coil got hot. This is not what was happening. I got the e-mail 21 minutes after it was sent, wrote them an e-mail saying to please test it again, and if they still thought nothing was wrong, to give me a refund. As soon as I hit send I got another e-mail saying my ProVari had shipped.

They told me to try vaping it at 5.5 volts and then just shipped it back. Without giving me a chance to respond at all. Now I'm going to have to ship it back AGAIN when it gets here. The problem isn't that my cartos were dry, it's not that the resistance was dropping (because I could let it rest, and it would still throw error again right away), and I was using the correct AW IMR 18490 batteries that I ordered with it. I have been told by other people they use the same cartos, and vape at 6 volts and theirs doesn't throw constant E8 errors! I don't want to vape at 5.5 volts, I want to vape at 6 volts, and I thought the ProVari was capable of that. Other people have had this problem, sent it back to ProVape, and had it fixed.

As soon as it gets here I'm going to send it back, along with the batteries and charger, and request a refund. Then I'm going to order something else. I'm so very disappointed in this whole experience. I've been vaping for a long time, I'm not a noob that was doing something stupid and blaming the company. I was so happy today because I knew it would probably reach them, and I'd have my fixed ProVari back in a few days. This is not the case.


TheFinder

P.S. I used several new cartos from two different batches
thinking maybe the cartos were bad. It would throw the code
the same way regardless of the age of the carto.

 

[trepalium]

Not really commenting on your experience. I'm just curious what brand and type of cartos you were using. I am expecting my provari to come tomorrow and just want to soak up as much info as possible.

 

[thefinder808]

Boge 3 ohm cartos. The ones that people all over the internet say they use at 6 volts on the ProVari with no problems.

 

[zoiDman]

6 Volts @ 3 ohms is 12 Watts. Thats Hot Hot Hot in most people's book.

The New Provari's are limited at 3.5 amps. You would be pulling 2.0 amps if I am not mistaken. So it should work.

 

[zoiDman]

Boge 3 ohm cartos. The ones that people all over the internet say they use at 6 volts on the ProVari with no problems.

Did you meassure the Ohms of the Carto you couldn't get to work?

 

[vsummer1]

And you checked the AO?

 

[thefinder808]

6 Volts @ 3 ohms is 12 Watts. Thats Hot Hot Hot in most people's book.

The New Provari's are limited at 3.5 amps. You would be pulling 3.0 amps if I am not mistaken. So it should work.

It's 2 amps, not 3. It would have to dip to around 1.6 ohms to be over 3.5 amps.

 

[thefinder808]

Did you meassure the Ohms of the Carto you couldn't get to work?

Yes I checked the ohms, 2 of the brand new ones measured 3 ohms, one was 3.1 ohms. They would fire 2 or 3 times and then E8 error. But there's nothing wrong with it? Even letting them rest for a couple hours, come back, hit it twice, E8.

 

[zoiDman]

It's 2 amps, not 3. It would have to dip to around 1.6 ohms to be over 3.5 amps.

Yeah, I fat fingered it. Made the edit.

A 1.6 ohm carto @ 6 volts isn't gonna work.

And why do you say it "Dipped"? Sounds like you have some Funky Cartos and not a Bad Provari.

 

[thefinder808]

Like I said I'm not a noob, the first thing I did was check the ohms, let the carto rest and cool down, replace carto, repeat. Nothing helped.

 

[thefinder808]

Yeah, I fat fingered it. Made the edit.

A 1.6 ohm carto @ 6 volts isn't gonna work.

And why do you say it "Dipped"? Sounds like you have some Funky Cartos and not a Bad Provari.

I know a 1.6 ohm carto won't work at 6 volts! I'm saying if the resistance dropped like the ProVape guy said (which I explained doesn't make sense in my case) it would have to drop to 1.6 ohms before the amp limit was met. So a brand new 3 ohm carto should hit more than 3 times before the E8 error stops it from firing.

Just to be clear...every time I checked the resistance of the cartos I tried it was spot on 3-3.1 ohms. They are BOGE 3 ohm cartos...the really popular ones that other people use at 6 volts on the provari with no problem.

 

[zoiDman]

Like I said I'm not a noob, the first thing I did was check the ohms, let the carto rest and cool down, replace carto, repeat. Nothing helped.

Dunno what else you can do then but send it back then.

I dug out a 3.0 ohm Carto and am I tried to hit on it just to see if it work at 6 volts.

It worked but the Tasted was Horrible. Burnt Marshmallow City. But it worked.

And the Provari I used was a Version 1.

 

[thefinder808]

Dunno what else you can do then but send it back then.

I dug out a 3.0 ohm Carto and am I tried to hit on it just to see if it work at 6 volts.

It worked but the Tasted was Horrible. Burnt Marshmallow City. But it worked.

And the Provari I used was a Version 1.

I understand people have different tastes, and also that many juices do taste very bad in the configuration I prefer. My all day vape (Tampa from vsvapor) tastes great at 6 volts in a 3 ohm carto. I've been vaping at 6 volts with 3 ohm cartos for 2 years on my Silver Bullet, and generally the tobacco juices I really enjoy taste very good (to me) at that wattage.

I got an e-mail back from ProVape saying that if it still does the same thing when I get it back, they would be willing to either swap out the unit or give me a refund. I'm considering swapping out the unit because when it did work, it was great. Also many other people use the same configuration I do and don't have the E8 error problem, so that gives me hope. In a recent response ProVape also said that when they tested it they had "re-calibrated" the unit and maybe that fixed the problem, although I'm not sure what that means I hope it did fix the problem.

 

[zoiDman]

I think the best thing is just to wait and see what happens.

Maybe it will work fine this time.

 

[narcosleepygirl]

I know a 1.6 ohm carto won't work at 6 volts! I'm saying if the resistance dropped like the ProVape guy said (which I explained doesn't make sense in my case) it would have to drop to 1.6 ohms before the amp limit was met. So a brand new 3 ohm carto should hit more than 3 times before the E8 error stops it from firing.

Just to be clear...every time I checked the resistance of the cartos I tried it was spot on 3-3.1 ohms. They are BOGE 3 ohm cartos...the really popular ones that other people use at 6 volts on the provari with no problem.

Actually, the resistance would only have to drop to about 2.4 (corrected) ohms in order for the ProVari to throw an error. The reason is there is a wattage limit on the ProVari as well. Anything that exceeds 14.5 watts will aslo cause an error.

 

[thefinder808]

Here's a better way to describe what was happening. Put fresh battery in provari, vape 30-45 minutes, E8 error, reset device (take battery out and put it back in), vape 15 minutes, E8 error, reset device, take 3 drags, E8 error, put in freshly charged battery, vape 30-45 minutes, E8 error, reset, vape 15 minutes, E8 error reset, etc etc

At any point during that cycle I could change to a brand new carto and nothing would change, the only thing that effected the cycle was putting in a fresh battery. I could check resistance throughout the cycle and no variation. When it would only hit 2 or 3 times the battery charge would usually be right about 3.6-3.7 (check on provari, fresh batt reading was around 4.2 volts).

So when I went to work I would have to bring all 3 of the batteries with me, at the end of a 6 hour shift with little time to vape I would be on the 3rd battery.

Edit: When I say vape 30-45 minutes that is moderate to light vaping. I know that's not easy to translate but that's as best as I can explain it.

 

[thefinder808]

I would like to add that although it disappointed me that they shipped it without giving me a chance to talk to them about it, they have been responding to all my e-mails within minutes since that happened. They are doing their best to make it right, maybe my device just has a really weird problem, or maybe it was the calibration that was off. When I get it back I will let you guys know if it's still doing the same thing. Really just want to get the point across that they are being professional about everything, and have promised they will do whatever they have to (including give a refund) to make me happy. Maybe I didn't explain the problem in enough detail when I sent it to them, it's hard for me to describe things like this in writing.

 

[kiba]

Im not sure when you ordered those boges but lately imo the quality on them hasnt been as top notch as they used to be. Myself and some other people have been getting some funky batches lately, so much so that i switched to resurrectors untill they get their stuff together.


Sent from my iPhone using Tapatalk

 

[vsummer1]

Thanks for the update. Provape does have excellent customer service. I hope the recalibration did the trick!

Not that is should matter, but those batteries are awfully small and I usually charge them when they get to 3.6 - 3.7 in any case. So I got the extended cap and moved up to a battery that can keep up with me.

 

[zoiDman]

Im not sure when you ordered those boges but lately imo the quality on them hasnt been as top notch as they used to be. Myself and some other people have been getting some funky batches lately, so much so that i switched to resurrectors untill they get their stuff together.


Sent from my iPhone using Tapatalk

If you do an ECF search I think you will find that there has been Problems Reported by MANY Boge user for the last 2 Months.