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One Stop DIY Shop order confusion

Discussion in 'Reviews of Suppliers - Positive' started by petevan1970, Aug 16, 2010.

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  1. petevan1970

    petevan1970 Full Member Verified Member

    May 5, 2010
    Buffalo, New York
    I want to give One Stop DIY Shop a big THANK YOU. I had ordered some DIY supplies on 8/14/2010 and recived it early Monday morning. There was a slight mixup on the contents of my package. Unfortunately this has happened with other orders from OTHER suppliers. I contacted Kimerpuff by email and through the forum. The response time was amazing and the way the it was handled was very generous. Like I said I have had mistakes made in some of my orders from other suppliers and they took days to get back to me and almost made me feel like it was my fault that it happened. Not with One Stop DIY Shop she not only apologized, she fixed the problem, let me keep the mistake and reimbursed my shipping. Wow what customer service. Thank you for what could have been a catastrophe into to a very satisfied for life customer.
  2. RenaissancePuffer

    RenaissancePuffer Supplier Associate ECF Veteran

    Jul 10, 2009
    New Germany, MN
    We're glad you gave us the opportunity to make it right. We'll do better going forward to make sure it doesn't happen again!
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