Online vendors

[Kevin]

and their fans not need apply.

This applies to some suppliers I have dealt with. They are great with communication before the sale, answer questions very quick, most the same day or next day. Then they tell you how fast they ship, how great there product is, etc. etc. Once you buy or give your money to them, customer service falls off the chart or sucks. Do they not want return customers? The BS you hear from the fans or friends just doesn't hold water. You are running a business, act like it. If you having problems with suppliers say so on your website or to individuals that inquire. Don't make people search the web to find forums and hope they can find the answer. If your backed up with orders, hire someone to handle the work load. If your on vacation, put a message up on your website stating you maybe get a answer in a fringing week or so when I get home and relax. End rant

 

[kylewinther]

Sorry to hear the bad post sale customer service. I would give them a call and let them know your issue.

 

[D_Struct]

You also have to take into account the popularity of the company.

If you're going to a popular place, you're going to have additional problems with communication and a slight delay in shipping. It's to be understood.

There should be more communication or an indicator on their site that can be adjusted to show their current workload.

There are a ton of suppliers that aren't nearly as busy as some, so, at times, it pays, as the consumer, to do a little research on their current response time.

 

[BARENETTED]

Kevin,

I know exactly what you are saying. I have had the same experience.
There are 2 suppliers that I know of that will treat you right and communicate with you all the the way. If you want to know who they are - pm me.

 

[Tone]

can't drop a bomb and not say who you are talking about.