Order came short missing an item :(

[DiMeZ]

Sent an email over 24 hours ago still haven't gotten a reply.

Order#: 7510

Items Ordered: Price: Status: 1 of : Cotton Candy Liquid [ Strength:11mg Medium]
$4.25 Shipped 1 of : Rath Juice - Mochaccino - 11mg Medium
$6.50 Shipped 1 of : Rath Juice - Peanut Butter & Jelly - 11mg Medium
$6.50 Shipped 1 of : Rath Juice - Peanut Butter Cup - 11mg Medium
$6.50 Shipped 1 of : Rath Juice - Root Beer - 11mg Medium
$6.50 Shipped
Recieved the 4 Rath Juices but the Cotton Candy was not in the package.

 

[SmilingSlasher]

Don't sweat it DiMeZ. Shawn will take care of it. Just give him a bit. He's been busy.

 

[svtboosted]

Are you sure you sent the email to the correct address? Shawn is usually pretty damn quick to respond to emails. I agree with 420, Shawn will take care of it. With all the orders he gets, unfortunately slip ups will happen. I had a similar situation a while back, informed Shawn via email and he let me know to make a note of it on my next order and he would send the missing bottle with it. True to his word, he did.

 

[DiMeZ]

I used the form in the contact page of the store. I'll be patient, just wanted to post here in case the email didn't go through they'll see it

 

[Thyestean]

I'd guess that Shawn probably didn't get it because I know the times I've emailed him I've always had a response within a matter of minutes.

 

[shawnp1]

hmm i dont think i ever got the email in all honesty. oh wait i think i did, now i see its a cotton candy 11mg. it was shipped out yesterday i know i sent you an email though.

 

[DiMeZ]

hmm i dont think i ever got the email in all honesty. oh wait i think i did, now i see its a cotton candy 11mg. it was shipped out yesterday i know i sent you an email though.

I didn't receive the email, even checked junk mail filter. Thanks for taking care of it

 

[lm921]

shawn will take care of you. his service is second to no ones.
+1

 

[DiMeZ]

The cotton candy came in, thanks again Shawn!

I think it tastes more carmely than cotton candy but none the less great product and I like it. ^_^

 

[LibertyRevolution]

They missed a bottle on my order also, my very first order from them.
This is not inspiring me with confidence.

I placed my first order with them on 1/28/10. Order #7913.

Unfortunately, my package is missing the 10ml bottle of Nuport 16mg liquid.

The other 6 bottles are here, just the Nuport juice is missing...

Their shipping was fast, and prices are right on, but apparently their quality control on packaging needs work...

Looked all over their website for a CS email, cannot find one.
It needs to be under their "Contact Us" info at the top of the page...

Anyways, I replied to the email they sent me the shipping notice from...See what happens...

 

[shawnp1]

im sorry im not inspiring you with confidence really. i made a mistake im only person pushing out all the orders, emails, phone calls everything. im sorry i made a mistake and missed a bottle of the juice. i apologize and will try to not let any mistakes happen.

 

[shawnp1]

i do hope u will find the time to also comment when you get the package that i also included a second bottle free of charge for my mistake

 

[LibertyRevolution]

Shawn got back to me within 10mins!!
+1 for LiteCig Customer Service.
My missing juice will ship out tomorrow.

Edit Below:
Damn Shawn, your too fast for me..just finished responding to your email, and here you are already, twice, lol.

Cant wait to try out these other juices I have from you. Got to start filling some blank cartomizers to try out these rath juices.

I review most of what I receive, so Yes I will comment when I get my shipment.
But seriously, thanks for the quick response! Now that I have actually talked to you, I'm not nervous anymore.

 

[svtboosted]

Just so you know.. the new web site for LitecigUSA was launched on like January 8th.. based on your order # it looks like Shawn has done at least 1300 orders since launch. That's a lot of orders to fill for one person, along with the emails, inventory, etc..

I see you're happy with the quick response from him.. just remember that as a one-man-shop, small mistakes can (and will) happen. His response to the (very few) mistakes are what bring many of us customers back..

 

[Amajn]

Just so you know.. the new web site for LitecigUSA was launched on like January 8th.. based on your order # it looks like Shawn has done at least 1300 orders since launch. That's a lot of orders to fill for one person, along with the emails, inventory, etc..

I see you're happy with the quick response from him.. just remember that as a one-man-shop, small mistakes can (and will) happen. His response to the (very few) mistakes are what bring many of us customers back..

Could not have said it better!

 

[LibertyRevolution]

UPDATE:
I got a package in the mail today from Shawn over at litecig.
My missing bottle of Newport juice is here already, he even including that extra bottle of Newport juice!
Great response, fast reshipping time!
What more can I say, I am totally satisfied with his CS.
Shawn, ill be back for more juice soon!

 

[DiMeZ]

Wheres my extra bottle from my missing cotton candy, I started this thread after all

J/K It's ok, I'm just glad that I got my missing bottle promptly, thanks again Now I'm thinking of getting a 401 kit because I hear 401's bring out the flavor in juice much better than 510's..... Still not sure yet though

 

[shawnp1]

its been pretty widely stated the 401 does produce nicer flavor then the 510.

 

[SmilingSlasher]

I don't have a 401 but I do have a 403. My 403 makes my Marl Juice taste so much better than my 510 atties do. I mean alot better.

 

[donnellyk]

Hmmm, impressed with what I'm reading with Litecig and Seanp1...smart to keep tabs on posts, seeing input builds customer base...Always liking to try different vendors if they get good reviews...I'll check ya out next order!