In general, ProVaris require a bit of firmer pressure on the button, but not much. They are also fussy about where the button is pressed. It needs to be in the direct center. If you don't pay attention and relax your hand too much or let your finger slip down the side, it can cut off mid-drag. These are known idiosyncrasies that you quickly get used to; however, that is not what is happening in my case. This is part of what I wrote to ProVape:
"Note: Both the 510 and the internal battery contacts are clean; the battery is fully charged; and it doesn't matter what the voltage is set at or what type of delivery device is on top. I have not gotten any error codes.
1) If it has been sitting for awhile when I goes to use it, it will not fire. I can actually press the firing button all the way down (using the same amount of pressure as I do with my other ProVaris) and it doesn't light up or fire.
2) If I press the button as hard as I can the button lights up; sometimes it fires, sometimes it doesn't.
3) When it finally does fire, I still have to keep pressing the button harder than my others.
4) Once it has fired, it will work correctly (except for having to press the button so hard) as long as the puffs are in fairly quick succession. If it is set down for a few minutes, we are back to #1."
As far as the eGo button, I just tried 2 of my eGo Twists and they seem to be about the same with my "normal" ProVaris.
I am not pleased with the response I got from ProVape. The message opened with:
"I am sorry to hear you are having troubles with your ProVari and will be happy to give you some help with troubleshooting. It sounds to me like you have a battery connection issue, which may or may not explain the reason for the button issue. Let me have you check and try these things and we'll go from there;
I'm sorry you're having troubles with your ProVari. Before we have you send it in, we need to make sure the problem isn't something that can be fixed from home."
This is the beginning of my reply:
"Thank you for the canned response. I understand ProVape is now using Zendesk, which I assume is to streamline customer service, but you have lost some points with me.
The first thing of note is that starting the first two paragraphs with 'I am sorry to hear you are having troubles with your ProVari,' not only makes the response blatantly canned, it also makes it appear outsourced. That's a bit embarrassing for those of us who constantly praise your products and customer service on the forums."
The suggestions that were offered made it clear they had not read my email beyond the subject line.
I have to go out right now, but when I return I will continue composing my reply.
I'll also include a little vape mail including a handful of the juices I've bought that are also coming in today and the charger I received yesterday.
