you know, it's none of my business...but being the internet i'm going to .... my nose in anyway.
let it be said...many of the initial issues people have with these devices are USER error, not the company, and not the product.
have you ever tried handing your ecig to a random person to try? they have no idea, don't get any hit, vapor, or anything.
guess what? that's YOU. yeah, you just bought a new item that you've never used, and you don't know how to use it.
sorry, that's just how it is.
watch some videos, do some troubleshooting, read the forums.
hell, go have a beer.
then come back and play with your ecig and tell us that it's a horrible device and it's broken and no one cares about your problems.
i spent DAYS reading, actually i waited 3 weeks for my first ecig the EVO (sorry steve you were out...funny thing, got my Pilot the day before my EVO though) and i knew too much for my own good.
however...it worked perfectly fine, and i knew what i was doing because i did my research.
yes, sorry, this is abrasive and insulting, but generally (not 100%) true.
and plus, i've ALWAYS had my emails to puresmoker responded to, and usually within hours.
all i'm saying folks...before getting all huffy, ask around the forums about your problems and work out if it's YOU that doesn't know what you're doing...or the hardware is actually malfunctioning.
/rant