Problem with Elektra Juice

[tydel]

I made an order with ElektraJuice on 21/03/2012, and subsequently paid on the same day via Interac eTransfer the total of the order which was $53.97.

I have not received any updates on this order, and the order status on their website hasn't updated from the "Processing" state since it was first posted.

I've attempted to initiate contact with them twice through their website "Contact Us" form and have not received any response whatsoever.

Has anyone else had a problem like this with Elektra juice? I know they're a relatively new operation. I've searched the forums and not come up with anything bad about them, so what the heck is going on?

What recourse do I have?

 

[Madagain]

Oops wrong vendor, sorry.

 

[El Diablo Marrón]

Are they even open anymore..It's march and they are still displaying christmas trees.

 

[tydel]

One would hope so, if they're still accepting orders on their website and still list stock.

By all accounts, I see they opened in November 2011 ... less than 5 months is a pretty short life, even for an e-cig vendor

 

[Mr.Whitecloud]

Maybe the gremlins from HC came a knockin on the door and I hope they got splinters in their Knuckles while knockin too.I hope you get it sorted out I for one would be going ballistic right now if that happened to me. cheers

 

[Mindfield]

One would hope so, if they're still accepting orders on their website and still list stock.

By all accounts, I see they opened in November 2011 ... less than 5 months is a pretty short life, even for an e-cig vendor

TEchnically, they opened in October; I reviewed the eGo LCD I got from them on their grand opening special in the second half of October. I haven't really dealt too much with them since last November though so I don't know what's been going on with them. I hope they're still active, but it does show a bit of a lack of attention that they've still got Christmas signage up.

 

[Freaknugget]

Has the transfer been accepted? usually you will get notification if it has. If not you can cancel the transfer with your bank, if it has call your bank and tell the story but they may not be able to do much. Either way is worth a shot.

I don't know what else to offer but I hope this helps!

 

[CanadaLady]

Have they accepted the email transfer? If not, cancel it from your end.

 

[tydel]

This is one thing I wondered. I use RBC, and there doesn't seem to be a way to cancel them. However, if they're not accepted in 30 days they get reversed.

I haven't received any notification that it was accepted, so lets hope it stays that way.

Thanks all.