I have emailed Frank on multiple accessions about a battery problem that I have.
All I want to do is to exchange it for a new one since it is under warranty.
On 9/15, I have emailed frank with the problem (I have to inhale really hard for the light to come on and, on some puffs it doesn't come on at all) and he replied back with a solution on how to clean the battery.
I've followed the instructions and ended up with the same problem.
I have emailed Frank again a on 9/27 asking him to exchange the damaged battery.
No answer.
Emailed again on 9/28, 9/29, 9/30, 10/05, 10/6. No answer.
A simple answer from Frank would be nice.
Can someone please suggest on how I can exchange a defective battery?
Thank you.
All I want to do is to exchange it for a new one since it is under warranty.
On 9/15, I have emailed frank with the problem (I have to inhale really hard for the light to come on and, on some puffs it doesn't come on at all) and he replied back with a solution on how to clean the battery.
I've followed the instructions and ended up with the same problem.
I have emailed Frank again a on 9/27 asking him to exchange the damaged battery.
No answer.
Emailed again on 9/28, 9/29, 9/30, 10/05, 10/6. No answer.
A simple answer from Frank would be nice.
Can someone please suggest on how I can exchange a defective battery?
Thank you.