Problem with pipe

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Just got a DSE601 pipe. I open it up and did like the instructions showed. Only got a flashing green light. The istruction states this is a sign of a low battery and so I charge it for 8 hrs. It still flashes. Tried the other the other battery and I put it in outside down and it worked, but the stem got hot to hold. Is there some thing I can do to get this pipe working right or just send it back?
 
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