I had some problems with my prosmoke at first so I e-mailed prosmoke and they sent a check list as follows: #5 worked for me but I think #6 may also increase vapor.
1. Have you replace the blank cartridge the unit is shipped with and installed a new cartridge?
2. Please let us know if both batteries been fully charged?
3. Please let us know if blue LED's light when the unit is in use?
4. Can you please check the unit for obstruction in the atomizer? Feel free to rotate the new cartridge after it is placed on the atomizer, this can ensure it is getting good contact and does not have an obstruction. Like any e-cig manufacturer, we do not recommend taking it off until it is fully used since the "wick" that holds the solution comes with contact of the atomizer and can dislodge if removed to early. So be sure to remove it carefully so you do not ruin the cartridge when removing it from the atomizer.
5. If this still has not resolved it, run your atomizer under warm water and give it a brisk blow to dislodge any obstruction and let air dry completely. Somtimes during catridge changes, you can unintenionally get some blockage in the atomizer. This typically solves most performance issues.
6. Sometimes, if the cartridge is pressed in too hard, it will not make contact with the solution inside the cartridge. You can try taking a paper clip and sliding it inside the inhalation hole to move the solution closer to the atomizer.
7. Please make sure there is no obstruction on the battery connection that might cause it to not have full contact.
8. Lightly tap the LED end of the battery on a desk to dislodge anything that could be obstructing it the connection.
1. Have you replace the blank cartridge the unit is shipped with and installed a new cartridge?
2. Please let us know if both batteries been fully charged?
3. Please let us know if blue LED's light when the unit is in use?
4. Can you please check the unit for obstruction in the atomizer? Feel free to rotate the new cartridge after it is placed on the atomizer, this can ensure it is getting good contact and does not have an obstruction. Like any e-cig manufacturer, we do not recommend taking it off until it is fully used since the "wick" that holds the solution comes with contact of the atomizer and can dislodge if removed to early. So be sure to remove it carefully so you do not ruin the cartridge when removing it from the atomizer.
5. If this still has not resolved it, run your atomizer under warm water and give it a brisk blow to dislodge any obstruction and let air dry completely. Somtimes during catridge changes, you can unintenionally get some blockage in the atomizer. This typically solves most performance issues.
6. Sometimes, if the cartridge is pressed in too hard, it will not make contact with the solution inside the cartridge. You can try taking a paper clip and sliding it inside the inhalation hole to move the solution closer to the atomizer.
7. Please make sure there is no obstruction on the battery connection that might cause it to not have full contact.
8. Lightly tap the LED end of the battery on a desk to dislodge anything that could be obstructing it the connection.
