first off all it will no longer fire the atomizer, not only that but when you check the voltage it gives a reading of 6.8V. 6.8v is physically impossible with our batteries which have a fully charged reading of 4.2. has anybody had this experiance with a provari and is there something i can do to fix it or do i have to send it in and hope they might fix it. i think it is past warranty so i hope they could fix it at a reasonable price, the provari isnt exactly a cheap unit. up until this happened i was fairly happy with the unit
- Status
I would just hit Provape up. I've heard different stories of people having to get theirs fixed at reasonable rates. I heard about one guy that completely ruined his and Provape put new electronics and all in it for him, making a new unit for a bit less than the cost of a new unit.
Send it to provape for sure. Sounds like you have a problem with the board. Provape is awesome, I bet they will have it back to you in 2-3 days fixed and ready to go.
ask for Cecilia when you send your email she is a great lady she will fix you right up!
Definitely Contact Provape about it. It could be a gunked up board causing you problems. You might be able the fix the issues with an alcohol bath. But provape will get ya fixed up
Let's have you give these suggestions a try.
1. Contact cleaning:
Take a q-tip soaked in isopropyl alcohol (99-92%) and wipe down the round piece of metal at the base of the circuit board for a good 20 seconds or so. It should be a shiny silver in color when it's clean. Make sure to clean the tops and bottoms of your batteries as well.
Make sure your unit is dry before reinserting the batteries.
It can also be that the spring in the end cap has become compressed. Pull up on the spring in the end cap to stretch it out a bit, maybe an eighth of an inch or more. Make sure and hold the bottom of the spring so it doesn't pop out of the end cap. They're a pain to get back in. This will help secure the battery into place and provide a more solid connection.
We also have a video showing how to clean the ProVari: http://youtu.be/56awzhAsl4c
We recommend cleaning the contacts once a week as preventive maintenance.
If this contact cleaning didn't help, the next step is a full on bath.
2. Isoporopyl flush:
Sometimes juice or dirt can get into the unit and this can cause strange behavior.
Checkout this page which talks about how to clean the ProVari.
http://www.provape.com/v/troubleshoot.htm
Try doing an Isopropyl flush using some 99% Isopropyl. If you cannot find 99% then it's ok to use 92%. It needs to be pure isopropyl alcohol with no additives. Remove the battery and pour in about a full shot glass amount 9one ounce) and swish it around for about 20 seconds then pour out. *This step may need to be repeated once or twice more.*
Leave it open and let it dry completely (it may take up to 24 hours or more for the lower percentage alcohol to dry off completely) before inserting the battery again. It might be a good idea to give the bath before retiring for the night so it has a chance to dry completely.
If this doesn't help we can arrange to have a look at it and see what's going on.
Kindly,
ProVape
1. Contact cleaning:
Take a q-tip soaked in isopropyl alcohol (99-92%) and wipe down the round piece of metal at the base of the circuit board for a good 20 seconds or so. It should be a shiny silver in color when it's clean. Make sure to clean the tops and bottoms of your batteries as well.
Make sure your unit is dry before reinserting the batteries.
It can also be that the spring in the end cap has become compressed. Pull up on the spring in the end cap to stretch it out a bit, maybe an eighth of an inch or more. Make sure and hold the bottom of the spring so it doesn't pop out of the end cap. They're a pain to get back in. This will help secure the battery into place and provide a more solid connection.
We also have a video showing how to clean the ProVari: http://youtu.be/56awzhAsl4c
We recommend cleaning the contacts once a week as preventive maintenance.
If this contact cleaning didn't help, the next step is a full on bath.
2. Isoporopyl flush:
Sometimes juice or dirt can get into the unit and this can cause strange behavior.
Checkout this page which talks about how to clean the ProVari.
http://www.provape.com/v/troubleshoot.htm
Try doing an Isopropyl flush using some 99% Isopropyl. If you cannot find 99% then it's ok to use 92%. It needs to be pure isopropyl alcohol with no additives. Remove the battery and pour in about a full shot glass amount 9one ounce) and swish it around for about 20 seconds then pour out. *This step may need to be repeated once or twice more.*
Leave it open and let it dry completely (it may take up to 24 hours or more for the lower percentage alcohol to dry off completely) before inserting the battery again. It might be a good idea to give the bath before retiring for the night so it has a chance to dry completely.
If this doesn't help we can arrange to have a look at it and see what's going on.
Kindly,
ProVape
Last edited:
I too was getting some wierd numbers and a lack of the unit powering up. I did clean the contact points but the problem still remains and it comes and goes. So it's off to the drug store and get some 99% IPA and give it a bath before requesting an RMA. Either way it's going back to ProVape so I can get the V2 upgrades 
- Status
