Provari button issue

[look30]

My Provari started to have connectivity issues, when I vape the button is not making connection or makes
intermittent contact because keeps going into the menu.
I bought it last year in June su it should be under warranty but I wanted to ask you what is dealing with Provape for Warranty issues .
Any experience with them ?

TIA.

 

[Fictitious Character]

I have not had any firsthand experience dealing with warranty and service issues with Provape but they have a great reputation in that department.

 

[Jimi D.]

You have nothing to worry about. They will go over and beyond to help you.

 

[Rickb119]

I had a similar button problem with a new V2.5 that I received earlier this week. I contacted Provape through their website and they got back to me quickly with a RMA and return form. Mailed it Thursday and I hope to have it back soon.

 

[r77r7r]

I'd get an estimate first. If it's remotely user error and they can prove it, you'll probably pay.

I'd get an estimate for shipping both ways and parts and labor for a chip replacement.

Report back so others know.

 

[DPLongo22]

I'd get an estimate first. If it's remotely user error and they can prove it, you'll probably pay.

I'd get an estimate for shipping both ways and parts and labor for a chip replacement.

Report back so others know.

It's extremely rare that a device under warranty is charged anything for repair. At least in my fairly vast experience.

Begin the RMA process. You'll have it back within a week of sending it out.

 

[r77r7r]

It's extremely rare that a device under warranty is charged anything for repair. At least in my fairly vast experience.

Begin the RMA process. You'll have it back within a week of sending it out.

Well I'll trust your " fairly vast experience " . I had thought that might be the case in previous times, but a few have reported otherwise.

Maybe those particular cases were obvious abuse.

 

[WillyZee]

That one guy who works in repairs is going to be very happy to hear about this ... he doesn't get much work and becomes pretty lonely

 

[Topwater Elvis]

I've sent one in with a button & loose chip problem that I caused.
A heifer stepped on it just right to smash the button into the body, after I pryed it out it was clear the chip mounting had broken also.
It was way past any reasonable warranty period, they fixed it free of any charge even though I made it clear I expected to pay for repair.
Provape is absolutely an A+ first class operation.

 

[WillyZee]

that's surprising ... a stampede of heifers, I get ... but just one heifer

 

[ignotus]

Open a ticket on their website and see what happens.

 

[Topwater Elvis]

that's surprising ... a stampede of heifers, I get ... but just one heifer

They go down the alley towards the squeeze chute single file one at a time, the provari was most likely stepped on multiple times before I noticed something underneath that one heifers foot and it wasn't in my pocket.

 

[DPLongo22]

Well I'll trust your " fairly vast experience " . I had thought that might be the case in previous times, but a few have reported otherwise.

Maybe those particular cases were obvious abuse.

I'm sure some exist, but I've sent some in that easily could have been construed as my fault (because they were), yet was never charged. In one case I was certain I'd be charged, yet was not.

No complaints here, obviously.

That one guy who works in repairs is going to be very happy to hear about this ... he doesn't get much work and becomes pretty lonely

Maytag.

that's surprising ... a stampede of heifers, I get ... but just one heifer

ROFL!

 

[DPLongo22]

They go down the alley towards the squeeze chute single file one at a time, the provari was most likely stepped on multiple times before I noticed something underneath that one heifers foot and it wasn't in my pocket.

I'm trying to imagine the initial emotion...

 

[WillyZee]

They go down the alley towards the squeeze chute single file one at a time, the provari was most likely stepped on multiple times before I noticed something underneath that one heifers foot and it wasn't in my pocket.

lol ... Ok, that explains it ... you had lost me on just one heifer

 

[Topwater Elvis]

I'm trying to imagine the initial emotion...

To me and my provari's it was just another day / no big deal they've survived far more almost daily without any damage.

 

[DPLongo22]

To me and my provari's it was just another day / no big deal they've survived far more almost daily without any damage.

THAT says a heckuva lot.