Provari Delivery Fail

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Gridtec

Full Member
Jun 13, 2010
17
4
United States
I'm posting here as I don't have anyone else to have a pity-party with that would understand the gravity of the situation. :(
Warning, this became somewhat of a mini-novel/wall of text and is longer than it probably should be.

Disclaimer: Provape as a company is not responsible for my issues in any way. Based on the post title, I can see how that may be in question.

I ordered my Provari Mini last Thursday as I got my bonus that day and wanted to treat myself. I actually had intended on buying a Provari v2 but when I saw the website advertising the new Mini model, I had to have it (I travel for work CONSTANTLY, so size & portability are huge considerations when buying anything). I actually had received a ProVape-1 the week before and after the first few days, I knew where my money was going from now on.

I knew from the previous order that I would be in for a bit of a wait and probably then some as the Provari Mini was brand-spankin-new and they were proverbially flying off the shelves. Add to that I also added the Pila charger, 18500 Extension cap, Blue LED option, 4x AW IMR 18350 batteries and 2x AW IMR 18500 batteries. While more than doubling the original price of the Provari Mini and admitting to myself I totally fell for the impulse-buy add-ons I felt okay about it since, ya-know I'm treating myself.
Fast forward to the following week (This week) on Tuesday. Imagine my delight when, right before bed I got an email from Provape.com stating that my order had been shipped! I check the tracking number first thing in the morning and see that "Electronic Shipping Notification Received" is the only status. Yeah, that's typical. The carrier has to come get the mail before any real status shows up. On the bright side, I know the estimated delivery date! I'll have it this week by Friday!
So I pin the USPS tab so I can get to it later and go about my business. Fast-forward again, work and life happens broken up by regular refreshing of the pinned USPS tracking tab. By Thursday night, the pinned tab has migrated it's way from my desktop computer to my work laptop, to my iPhone and to my personal laptop sitting in the kitchen. I've been patiently watching the statuses accumulate as my little package of awesome makes it's 1,400 mile journey from Monroe Washington to Albuquerque New Mexico.

At this point, I know that I probably won't want to travel with the Pila charger and that I need something small, light, hopefully USB powered and must support the 14500, 18350 and 18650 batteries. I had done some research and settled on buying both the Xtar MP1 (1 channel USB powered so I can charge on the go and for emergencies) and the Xtar WP2 (2 channel, keep it in the hotel room). Ordered off of eBay and shipped from the west-coast they had both arrived on Monday. I had even started recharging my existing 14500 batteries with the WP2 since it seemed to be a bit more intelligent than the Tenergy model bundled with my ProVape-1 (Which is a completely unfounded claim on my part).

So Friday finally arrives. As has become my morning ritual this week, I put on my robe, grab some coffee and sit down at my desk to refresh the first pinned tab in my Chrome window. I hit F5 and take a sip of coffee. "Out for Delivery" is the latest status and exactly what I had expected to see. I proceed to check my email and do other work-related activities for the day and make a mental note to stalk the mail carrier today.

I end up checking the mail at around 1:00 pm which is a little early, but has happened before. Nada. I go back in and pretend to be busy until about 45 minutes later I hear the sometimes mistakable sound of that goofy looking USPS car/truck thing. I hurriedly walk to the front door and peek out the little window towards the mailbox on the sidewalk. It's important to note that while living in a house in a newer part of town, the neighborhoods mail is serviced by a "community mail locker" that is placed every half-block or so. Each box serves six addresses and it just happens that the one my mail shows up in is directly in front of my house. In addition to the six small, keyed mail lockers, to their immediate left are two large keyed "package" lockers as well. When you get a package that is too big to fit in the regular mail box, you find a key for one of the lockers in your small box. I'm sure others have this same kind of setup.
So, as I peek out the front window watching the mail carrier stock each locker via a large rear door I notice hes holding two boxes. One on the smallish side he puts into my "regular" small mail box. The other I see him place inside of the top package locker. Once he leaves (This only seemed to take no longer than five minutes) and a reasonable amount of time has passed so I don't look like a small child running toward an ice cream truck, I casually walk to the end of my driveway and open my mailbox. What immediately greets me is one of the small USPS flat-rate boxes and some colorful, candy colored advertisements. I look at the box and read the senders name notcigs.com.
Well, crap. I pull out the last two remaining letters, open the door as far as it can go and start scanning the interior of the mailbox for a key. Nothing.

I look over to the two package boxes and indeed the key was missing from the lock on the top "package" box. My Provari Mini must be in there, but where's the freaking key?
After rattling the door on the top locker and noticing the faded, barely legible sticker warning that damage or forced entry into a locked mailbox carries a maximum $1,000 fine or 3 years in jail I lock the door on my small mailbox, retrieve my keys from the lock and slowly walk back down the driveway. Well, I guess I'll get it tomorrow...

Later on, after refreshing my USPS tracking tab once every 10 or so minutes, the following status pops up Delivered. What.
I end up going back out to the mailbox, not really knowing what I was going to do. Perhaps the key fell on the ground? No such luck. But, the key was back in the top locker. Someone must have retrieved the package from the locker!
I ended up calling USPS and opening a case for them to investigate why the tracking information states the package was delivered but I did not receive it. Unfortunately the phone jockey couldn't do much else for me and said someone would be calling me in one to two business days.

Perhaps it will just show up tomorrow and all will be okay. Perhaps a neighbor will come by and let me know that they got my package by mistake.
I sure hope it's one of those, as I've been dreaming up many, many other scenarios. Some plausable, but most of them are ridiculous (Think: X-Files style conspiracy to steal my Provari Mini).

I think it is important to say that Provape as a company is not responsible for this at all. I've triple-checked that they had my correct name & address. If it is a screw up (Which I'm not sure about yet), it's the postal carrier to blame. I love Provape and I sure hope i'll be using more of their hardware soon.

Thanks for reading my mini-novel and feel free to join my pity-party. There will be some wahhhburgers and french cries and I will likely be calling the wahhhmbulance soon after.
 
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kabonk

Vaping Master
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Nov 1, 2010
4,582
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NW Detroit Burbs
I would start knocking on doors and the first place I would go would be to my neighbors house that has my address with the middle 2 numbers transposed because they always get my mail but that women hates me for some reason I probably wouldn't get my provari from her (not sure why I've never said a word to her or about her I think she's just crazy) here's hoping your neighbors aren't as crazy as mine and they bring your provari home to you.
 
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Gridtec

Full Member
Jun 13, 2010
17
4
United States
I would start knocking on doors

That's exactly what we've been doing today. I have a feeling I know who's house it is as I know just about everyone else. Unfortunately they're a young couple who are renting a house two houses away. I don't think they have much money so it's possible my PV is already entered inventory at a local pawn shop :mad:.
They weren't home when I stopped by, but I intend to crawl right up their ... and make a home for myself if I think they're lying to me.

Since I already have a USPS investigation open, using that to file a police report for mail theft wouldn't be too hard I think. Thankfully I have a bit of experience with this sort of thing (Investigations) from previous jobs. Thanks for all the kind words everyone. I'm glad someone understands my frustration.
 

knivesout

Senior Member
ECF Veteran
Verified Member
Feb 27, 2012
217
121
MT
Oh man, I'm really sorry to hear about that, I would be devastated! My mail setup is like yours where there's the two separate larger lockers for larger packages, but my mail carrier put the Provari package in our house's box. Maybe there wasn't room since there was another package and the keys got mixed up? Or since you ordered more accessories perhaps it was in a larger box? It does sound like somebody got your package and unfortunately it doesn't seem you can trust people any more to do the right thing.. I hope you get it worked out and can track your Provari down!
 

Gridtec

Full Member
Jun 13, 2010
17
4
United States
I'm trying to email ProVape via their contact form, but I don't think it's going through. When I hit submit it tells me:
Incorrect form submission, use POST
from: https://www.response-o-matic.com/mail.php
I'm using Google Chrome, but that shouldn't have a difference on how it sends POST data...

Has anyone else experienced this? I don't want to try it too many times in case it is getting through and i'm now spamming them :spammers:

Edit: Switching over to FireFox to submit the message worked.
 
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Samyaza

Super Member
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Verified Member
Feb 10, 2012
538
242
London, ON
Oh wow - that sucks D:

Although I am sure the couple who may have the key wouldn't know what it's worth if they got it by mistake I'm sure they'd just put the key in the correct box or give you the item? (Seeing as your address is on it) ... or maybe that's the Canadian in me talking...

Good luck and I really hope you get your Provari soon!
 

Gridtec

Full Member
Jun 13, 2010
17
4
United States
Oh wow - that sucks D:

Although I am sure the couple who may have the key wouldn't know what it's worth if they got it by mistake I'm sure they'd just put the key in the correct box or give you the item? (Seeing as your address is on it) ... or maybe that's the Canadian in me talking...

Good luck and I really hope you get your Provari soon!

My wife is Canadian as well and thankfully, like you she has a positive attitude and is keeping me from going Rambo on their house. I've been watching their house and it's starting to seem like they work graveyard shift as no cars are in the driveway at night and I see someone come in the morning to (I think) pick up their kids for school. It may just be a timing thing. Between myself and my wife, we've knocked on their door about five times now since Saturday. I've used my neighborhood detective skills and i've now spoken to and accounted for everyone who uses that mailbox except them. Just gotta keep at it I guess...

Thanks to everyone for your kind words. It's much appreciated.
 

risingjay

Full Member
Mar 13, 2012
19
14
Frankfort, IL
My wife is Canadian as well and thankfully, like you she has a positive attitude and is keeping me from going Rambo on their house. I've been watching their house and it's starting to seem like they work graveyard shift as no cars are in the driveway at night and I see someone come in the morning to (I think) pick up their kids for school. It may just be a timing thing. Between myself and my wife, we've knocked on their door about five times now since Saturday. I've used my neighborhood detective skills and i've now spoken to and accounted for everyone who uses that mailbox except them. Just gotta keep at it I guess...

Thanks to everyone for your kind words. It's much appreciated.

Any updates? I think everyone wants you to have a happy ending and the theif to burn!:evil:
 

Steve1975

Full Member
Jan 29, 2010
58
2
50
USA
I had exactly the same thing happen to me last year except it was with UPS. Turned out that when they tried to deliver it they "couldn't find" my apartment. There are 30 apartments in my little complex, and I'm number 13, one door from the mail boxes! Anyways, when they got it back to the office they looked up my "file" of previous deliveries, and proceeded to deliver it to my old address from 10 years ago, in a different town, 30 MILES AWAY! I had to go knocking on my old door to get my package, I then went to the UPS office and raised hell until they erased all old addresses from my "file". I have had so many problems with UPS that I will not use them ever again. Did you ever get yours??
 
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NeonPriest

Senior Member
ECF Veteran
Verified Member
Apr 8, 2012
126
80
45
Lehigh Valley, PA
bah after reading all the posts on the first page i was hoping for a conclusion when i got to this second page, but nothing. oh well, i wouldn't be too judgmental on a couple who you think may have taken your mail, it is very wrong to point fingers at them just because they are new to the neighborhood and do not have a lot of money. anyone could have taken it, the nicest people on the outside can be evil on the inside, and its very sad to see people be judged like that. just my opinion, i hope it all worked out for you and i would love to hear an update if you ever get back to this thread.
 
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