question from an IPro owner

[bbb]

I post this only as a consumer with legitimate questions and concerns

myself, tumbler and now FriedLiverAttack, and possibly one other person I recall, have all had problems with our Infinity Pros after less than 2 months of ownership

in my case, the pcb needed replacement, I know not the reason why, but my symptoms were similar to what tumbler has described ... Mike certainly has everyone check the obvious things to see if we can get it working on our own ... if that's not possible we do send it in ... and the repair or replacement and turn-around time is certainly commendable

Mike, you have said some pcb's have failed and that is just part of custom pcb mfg ... I agree, and I know you don't make the pcb

but there have been 3, possibly 4, that I have seen, of the same type of early failures in the last 2 months, just on this forum ... I realize you have world-wide sales and this number may be extremely small, and even considered acceptable, when compared to the numbers sold

my big concern Mike, are the replacement pcb's from the same batch and might we experience failures rates again in the following months, if they are from the same quality batch ? it is my understanding that the pcb's are different between the IPro and Buzz ... that is a shame because I never read about a Buzz failing do you take trade-ins ?

I wish we could get the seemingly bullet-proof Buzz innards

when my IP failed, I was in the same position as FriedLiverAttack, I did not have a backup, so the failure was extremely frustrating to me ... I had to spend about $65 on a cheap backup and accessories, and 2 day delivery, which kept me from smoking while waiting for my repaired unit ... wish I coulda put that $ towards buying a Buzz ... 3.7v vaping is just plain irritating and unfullfilling after using the IPro

I hope my IPro lasts and lasts and lasts like the energizer bunny

I have nothing but praise for the IPro performance and I hope my new pcb will last until I wear a hole in the tube

 

[Oriana871]

Same thing here. Used it for one day, had no back-ups, paid a lot to return it express, barely used it when it was returned, now the same issue has risen again. I get what your saying and what you're asking. My biggest fear is that I'll return it, again, and have the same thing happen, again. At this point I expect a bullet-proof iPro .

 

[Bovinia]

I wish I could guarantee that failures would not happen, but I can't I also wish I could do something about the shipping costs, especially for our international customers. Unfortunately, the only way to get a tracking number on international shipping is to insure the package and that is what the postal service charges so much for.

 

[Oriana871]

Well I figure that notcigs has good intentions, they're not out to rip anyone off and I'm sure they would rather not have these things happen at all. From my point of view however, if the unit is faulty and has to be sent back twice, then a quick fix with the hope that it will work and hold up is not enough at this point.

I have another iPro that works great, never had any issues with it. The iPro is very satisfactory, when it works. I've decided to make a point out loud because I'm not willing to go through this a third time. If the one iPro is faulty, I think it should be replaced or some compensation should be made, ie. pay for shipping. So it's faulty, these things happen, and I wouldn't hold it against notcigs. However, I'm sure you can understand that at this point, twice return shipping is more than a third what I paid for the iPro. Not to mention not getting to use it. I think it's only fair that you bend a little. Perhaps you think otherwise. Obviously if I've been using my other iPro regularly without any issue then it's not an end-user problem.

Normally I would speak my mind behind closed doors, but putting the onus on me at this point to pay for return shipping seems a little unfair.

 

[Oriana871]

I should say that return shipping twice will cost half of the cost of the iPro, if batteries and charger are not include.

 

[Bovinia]

Oriana, I agree with you, and I'm the one you've been working with thru tech support. That's why I suggested that you express your feelings and expectations on the RMA form. I personally can't help you with the shipping as that decision is out of my control, but I do want you to make it known on your RMA that the shipping back and forth from Canada is a burden on you. Ask for a replacement if you think that would be better than having a third fix on this IPro!

 

[Oriana871]

Thanks Bovinia. I'm not here to bash notcigs, I would prefer to get things settled fairly, but I'll do whatever it takes . My last thread was locked - I could move it elsewhere easily. If I were me, I wouldn't purchase again and I don't think that's unreasonable. Too much of a gamble. CS? Anyway I'll send it back with a letter and see what happens.

 

[arkador]

on a similar subject, do the newest IPros still have a red LED? I have no red light at all, but I get a bright blue LED when it fires. Just curious, as it is both a troubleshooting tool, and a battery indicator.

 

[Bovinia]

It should have one Ark, unless the red led is faulty

 

[arkador]

It should have one Ark, unless the red led is faulty

Must be.... Guess I will have an RMA before my warranty runs out.

 

[Bovinia]

 

[arkador]

Mike certainly has everyone check the obvious things to see if we can get it working on our own ... if that's not possible we do send it in ... and the repair or replacement and turn-around time is certainly commendable

I honestly hate to day this... but my new IPro failed the basic troubleshooting upon arrival. I love my IPro, and Love the Notcigs people, but have to question their QC practices at the moment.

 

[Bovinia]

That should have been noticed before shipping Ark. The only other explanation could be a cold solder on the red led that shook loose from the oh so gentle handling the USPS gives

 

[arkador]

That should have been noticed before shipping Ark. The only other explanation could be a cold solder on the red led that shook loose from the oh so gentle handling the USPS gives

Qc prior to install can detect a cold solder. They look quite differently than a good solder

Sent from my Nexus S 4G using Tapatalk 2

 

[FranC]

I have an original Infinity which I returned twice to be fixed soon after I got it. It hasn't missed a beat since. Works perfect!

I have an IPro also. My red light worked for a couple seconds and died,,,,,,,never to be seen again. Several months later I sent it in because the PCB died (no fire). Now I have a red light!

Between hubby and I we have 2 BP's and a Original Buzz. So far none have had any problems.

I do prefer the Ipro but it's just a form factor thing. I bought a second from the classy's.

 

[5cardstud]

I have one of the first ones to come out and I have a Beta. They have both worked flawlessly for a very very long time so I have to agree with Mike. That is just part of the production process as the auto manufacturers can tell you after doing numerous call backs to fix someting on a line of their new automobiles. Sometimes for life threatening conditions.

 

[froginblender]

I just got on email stating my Ipro needs a pcb board replacement....it's the 2nd time it's been in the shop within 8 months....
1st time in i didn't have to pay.....but now i have to buy the board for $35 bucks.
If i was well off like i used to be ...i would not care...but money's real tight...and having the mod go in 2 times within 8 months, well....it kinda blows.

I post this only as a consumer with legitimate questions and concerns

myself, tumbler and now FriedLiverAttack, and possibly one other person I recall, have all had problems with our Infinity Pros after less than 2 months of ownership

in my case, the pcb needed replacement, I know not the reason why, but my symptoms were similar to what tumbler has described ... Mike certainly has everyone check the obvious things to see if we can get it working on our own ... if that's not possible we do send it in ... and the repair or replacement and turn-around time is certainly commendable

Mike, you have said some pcb's have failed and that is just part of custom pcb mfg ... I agree, and I know you don't make the pcb

but there have been 3, possibly 4, that I have seen, of the same type of early failures in the last 2 months, just on this forum ... I realize you have world-wide sales and this number may be extremely small, and even considered acceptable, when compared to the numbers sold

my big concern Mike, are the replacement pcb's from the same batch and might we experience failures rates again in the following months, if they are from the same quality batch ? it is my understanding that the pcb's are different between the IPro and Buzz ... that is a shame because I never read about a Buzz failing do you take trade-ins ?

I wish we could get the seemingly bullet-proof Buzz innards

when my IP failed, I was in the same position as FriedLiverAttack, I did not have a backup, so the failure was extremely frustrating to me ... I had to spend about $65 on a cheap backup and accessories, and 2 day delivery, which kept me from smoking while waiting for my repaired unit ... wish I coulda put that $ towards buying a Buzz ... 3.7v vaping is just plain irritating and unfullfilling after using the IPro

I hope my IPro lasts and lasts and lasts like the energizer bunny

I have nothing but praise for the IPro performance and I hope my new pcb will last until I wear a hole in the tube

 

[BuzzKill]

I just got on email stating my Ipro needs a pcb board replacement....it's the 2nd time it's been in the shop within 8 months....
1st time in i didn't have to pay.....but now i have to buy the board for $35 bucks.
If i was well off like i used to be ...i would not care...but money's real tight...and having the mod go in 2 times within 8 months, well....it kinda blows.

Frog I understand you being upset but slamming my forum will NOT help you , sorry man but Like I said your first failure was from massive amounts of juice in the unit !!!!

Al devices have problems ALL even Provaris and lavetubes , we have sold 5,000 ++ of these products with very few returns so
???