Seriously?............

[Drozd]

he asked if it was a joke...

 

[STiCaveman]

***Cross-posted for teh lulz...***

Figured out a new way to get the best discounts and customer service from TW...

and...

 

[vip0802]

***Cross-posted for teh lulz...***

Figured out a new way to get the best discounts and customer service from TW...

 

[Blaze]

I asked if it was a joke.

 

[VRubin]

Got this email this morning, don't know if anyone has seen it yet.

Multi Pack Items Now Have a 48 Hour DOA Window


After listening to our customers valued and valid points on our Old MULTI PACK policy, we have recognised this needed to be changed.

Although we still do not offer a warranty on these items we now allow a 48 hour time period for customers to check their product to insure it is in good working order.

Totally Wicked values greatly its customers, we will endeavour to work with you when we have procedural issues that affect your experience of our staff and our products.

Please view the new policy on MPs via this listing.

 

[Pokai]

49 of the 50 states (I think LA is the one without) have laws of implied merchantability. In real simple terms if you sell something saying its a 'xxx' its really got to be a 'xxx.' All the wonderful wording in little letters on receipts or signs by the register or door don't mean a thing. So all that all sales final can be ignored. Granted, it can die/break/collapse/etc. seconds after you've received it but its got to be good initially. You can sell things with no warranty or call it whatever you want but its still got to be good initially.

The only 'way around' these laws are to add the condition to the description, for example "TV for hobbyist, may not work." In that case the TV you sell doesn't have to work *but* its got to be part of the item description. Taking that same hobbyist TV and putting it in its box on the sales floor and then selling it with wording on the receipt that say "for hobbyist may not work" wouldn't be legal. That's because a normal person would reasonably expect a TV they see at a store to work so you've got to explicitly inform the customer of its possible non-working state. All it takes to make it good would be to stick a sign on the TV saying 'may not work.' Very simple law actually.

This is basic consumer goods law. Anyone with a sales business should know these.

I agree with this. As long as it doesnt say something like "As is" in the description, it should be in working order when received, warranty or no warranty. Stating no warranty on a product should still at the very least mean not DOA.