Shawn is amazing

[NateW]

I've seen a lot of posts about how great shawn is and even my co-worker who got me started on ecigs raved about him, but I didn't understand it until just now. I placed an order last weekend and it took a few extra days to get shipped out (my bank flagged the charge as possible fraud and turned off my card!). So today I checked the mail and got all giddy because my package arrived and I opened it up to find some things in there I didn't order. My first thought was that I accidentally got some parts from another persons order but upon further inspection their was a HAND WRITTEN note from Shawn apologizing for the delay and that he threw in some freebies for me. Who in this day and age has the time to go out of their way and personally write a note to a customer? Shawn, and that's why he is amazing.


Nathan,
customer for life.

p.s. I'm sorry if my bank screwed up your order tracking process, I'll make up for it when the manual 401 batteries arrive.

 

[deliza]

Yup, Shawn is pretty fabulous that way, always takes care of his customers.

I too, am looking forward to the manual 401s.

 

[towardsthelight]

The hand written notes are a pleasant surprise... he is very special that way! He seems to actually care about us little folks and he's real people! I too, am looking forward to the manual m401's & the PCC's and whatever else Shawn comes up with for us in the future! In the short few months I've been involved with e-cigs, I've watched Shawn's following increase tremendously... got my 1st e-cig from him, shopped around & learned that I'd made a very good decision starting with his quality only stuff and above & beyond customer service.

 

[andel11]

The hand written notes are a pleasant surprise... he is very special that way! He seems to actually care about us little folks and he's real people! I too, am looking forward to the manual m401's & the PCC's and whatever else Shawn comes up with for us in the future! In the short few months I've been involved with e-cigs, I've watched Shawn's following increase tremendously... got my 1st e-cig from him, shopped around & learned that I'd made a very good decision starting with his quality only stuff and above & beyond customer service.

I recieved one too, I was like shocked. I had to send back a atomizer and he sent me a replacement with a hand written note. I think that is real coustomer service