if you get a processing notation,,,,make out a ticket to heather,,that how we got ours fixed or told about it going out yesterday.
Shipping issues at SI?
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if you get a processing notation,,,,make out a ticket to heather,,that how we got ours fixed or told about it going out yesterday.
I'll be keeping an eye on it and if it stays processing on Tuesday a ticket will follow. I thought they had fixed this. Oh well, Murphy does seem to get around quite a bit.
it wasn't Murphy,,,it was absent minded employees,,according to heather.
As we keep adding staff we are trying to train them at the same time ...we will get there
Been there done that. Growth can be very painful at times. I learned the hard way not to over dilute CS with training. It's a double edge sword trying to train and serve at the same time. I ended up doing half day training so the other half day could be dedicated to pure CS. Fortunately, we had enough CS people to assure full CS coverage 100% of the time....albeit strained at times
Been there done that. Growth can be very painful at times. I learned the hard way not to over dilute CS with training. It's a double edge sword trying to train and serve at the same time. I ended up doing half day training so the other half day could be dedicated to pure CS. Fortunately, we had enough CS people to assure full CS coverage 100% of the time....albeit strained at times
+1 on that. We are expanding now as well so I do understand growing pains Imagine. From everything I've read on here so far, SI is a great company. I'm sure you guys will get through this stage soon. I was happy to see the email from Heather this morning, shows good follow through when there is an issue. Look forward to getting my kit and will be happy to let you all know what I think once I start using it.
Cheers,
if you believe tracking,,my order has been leaving Akron Ohio for 3 days now,,,,or Ohio is suspended in time.
Heather in CS has been a godsend! She's gotten all my orders straightened out and shipped. Excellent!
well i'll have mine in the morning if tracking is correct.
it never did tell me when it was in Kansas city,,oh well as long as i get it in morning.
it never did tell me when it was in Kansas city,,oh well as long as i get it in morning.
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