I ordered from a vendor that I found on the forums about 4 times. I had good transactions on the first 3 but the last one I feel was bad. I want to know your opinions if I should name them and leave negative feedback in the forums. I placed an order for 2 batteries and 4 3.5ml clearomizers. 3 of the 4 clearomizers had an LED, one had no LED. The first one with an LED I filled, and it cracked in my hands, pieces everywhere and juice dripping down my hand. I washed it off, threw out the broken plastic pieces and went to the second with the LED. I inspected it a bit better, seemed ok and filled. Took about 4 pulls and it shattered in my hands. Again, cleaned up, threw out the plastic and went to number 3. Same thing. The batteries and the one with no LED are great. I contacted the vendor the same day the package arrived and told them of my experience. On the third business day, I had not heard back from them and contacted their live support. The person told me they apologize and are backed up but I would hear from them by the latest, tomorrow. The next day, I waited till mid day, still did not hear and contacted them online again. They told me the issue was with the owner and I would be contacted shortly but no later then the end of the day. With a half hour left in business, still did not hear, I contacted again. They told me they knew about my issue and would replace 1 of the 3 broken clearos. I said why 1? They said if I send them back in full, they would replace all 3. I explained the situation how the outside of the clearos were in about 100 pieces and covered in juice so they were thrown out. If I had been contacted in a timely manner I may have been able to fish the broken pieces out of the trash but it was now almost a week due to it falling so close to the weekend. I still had the internal elements and would be glad to send them back, but they said they had to have the whole thing. They knew I did not have it. Was I really supposed to keep all the little pieces covered in ejuice? Maybe I am out of line, please let me know what you think?
Should I leave negative feedback
- Thread starter nordoe
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When I first started reading, I was thinking that you should leave negative feedback....but if you did, also include the reason. But after finishing your post....HELLYEAH, that's not right for them not to reimburse you; it's not your fault they sent you faulty products and it wasn't your fault the put you on hold for so long.
I think you have a valid point and all should be replaced, or you should be refunded for all of them.
What juice were you using? some clearos (not all) don't react well to some juices (cinnamon and wintergreen for example). Even so, that doesn't explain the lack of timely contact.
A competent vendor would have a system in place for this type of problem, and since you tried through their channels and got no satisfaction, I also believe that leaving a negative review of your experience would be appropriate......
I thought about it for a while and I think it is for the greater good to post your experience. In this community we need vendors who don't understand customer service to learn somehow or go home, and without that feedback they won't have to learn accountability. Everybody's great to work with until there's a problem to resolve, then you really find out. You've tried to work this out and you're not a first time customer - time to put it out there!
Thanks again guys and I was using juice that I have used in these clearos prior. Watermelon/menthol that I make myself. I would understand if it did not work with the juice, but they just fell apart in my hands, 3 times.
You gave the supplier a chance to make good. While it's not good that you have to name them in public, sometimes it necessary to do so to prevent others from experiencing the same situation. Lambasting them is too harsh, but a clear, concise review of your experience would be appropriate. Maybe they will learn a lesson from your experience when it is seen in the light of public display. After all, you tried to work it out with them and found no resolve.
A vendor who sends out untested or faulty product will lose, not only from lack of re-orders, but loses initial orders from new vapers. We all are loyal to those suppliers who stand behind their product.
A vendor who sends out untested or faulty product will lose, not only from lack of re-orders, but loses initial orders from new vapers. We all are loyal to those suppliers who stand behind their product.
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