Silver Bullet question

[serenity21899]

I can't seem to get an answer in the Silver Bullet subforum so I am trying again here.

I just got my Silver Bullet yesterday. I got the silver vein for both the body and kick sleeve. The kick sleeve is silver vein, but the body is black. Should they not be the same color? Also having an issue with AltSmoke's customer service. I get home too late from work to call them, since there is a time difference, so I emailed. I got back a response that they might be able to exchange it. Well, yea, they sent me the wrong thing. I have ordered many times, but never dealt with customer service. Is it customary for me to pay the return postage, when they made the mistake?

 

[SissySpike]

You might mention that to them. Most time the Vendor will put in some juice or something as a reimbursement for you paying shipping and your inconvenience.
I understand its not the 5$ shipping but the principal right? SO you have a choice have a 2 toned mod or bite the bullet;-) send it back and get what you want.

 

[serenity21899]

You might mention that to them. Most time the Vendor will put in some juice or something as a reimbursement for you paying shipping and your inconvenience.
I understand its not the 5$ shipping but the principal right? SO you have a choice have a 2 toned mod or bite the bullet;-) send it back and get what you want.

Yes it's the principal. The way the email is worded, they are putting the blame on me, and maybe they might be nice enough to fix it. I don't like the 2-tone version I received, and I want what I ordered and paid for. It's the lack of communication here that is irking me.

 

[serenity21899]

Well, the issue finally did get resolved, and I will be sent the correct Silver Bullet.