I have to apologize, been under the weather, hospital, doctors, stressed out. This has been primarily due to issues arising from suppliers, QC hire, customs, and FDA. I have, and always will strive to provide the finest in vaping, regardless of cost. We have been in meetings over the last week with advisers, manufacturers, importers, distributors, et.
I take this mission, VERY seriously. I do NOT play games. I have been dealt very unfortunate hand, recently, with many people, who have not done their jobs, to a satisfactory conclusion. All my original customers know, I have stood the test of good business. When my customers were NOT happy, in ANY way, I took care to the situation IMMEDIATELY. For example. I had many customers who were unhappy with the USB chargers. I spent a few thousand dollars, out of my pocket, buying better, more expensive, screw in types, and I shipped these for no cost to my customers.
I hired a Chinese man to be QC for my product, sent him more than most make in a year, and he made promises, and guarantee's which left much to be desired. Even caused me to loose most all of my product, while making my product worse, than before.
Now, I am my own harshest critic, as I demand to have the best. Cost, is not my objective. Quality, taste, longevity , and especially consistency, and ease of use is my main focus.
I have made myself physically, emotionally sick, working with others, who have made promises, unkept. I will not reveal these folks, as, it really does not matter.
What does matter, is my company, taking care of our customers, the way, we would like to be treated ourselves. To this end, the time is coming soon. We will have some very exciting announcements to make in the near future.
I hope to have replacement batteries, available for all my customers, who have had issues with this last batch of Kings. I also suggest, allowing me to supply my other chargers, as replacements for the ones in the kits, due to inconsistencies from the factory.
My advisors, and I are working diligently on the import issues, and hope to have these solved very shortly. We are working on enhancing battery performance, as well as cartomizer taste, life, and heating issues. We will, soon, have the finest analog substitute available, regardless of cost, for our Vapor4life customers.
Please be patient with us for a few short weeks, so we can sort out the issues for everyone's benefit. I ask that you email me at smilinenterprise, with concerns, so we make put a SMILE on all face's in the near future.
Thanks in advance
Steve Smilin
I take this mission, VERY seriously. I do NOT play games. I have been dealt very unfortunate hand, recently, with many people, who have not done their jobs, to a satisfactory conclusion. All my original customers know, I have stood the test of good business. When my customers were NOT happy, in ANY way, I took care to the situation IMMEDIATELY. For example. I had many customers who were unhappy with the USB chargers. I spent a few thousand dollars, out of my pocket, buying better, more expensive, screw in types, and I shipped these for no cost to my customers.
I hired a Chinese man to be QC for my product, sent him more than most make in a year, and he made promises, and guarantee's which left much to be desired. Even caused me to loose most all of my product, while making my product worse, than before.
Now, I am my own harshest critic, as I demand to have the best. Cost, is not my objective. Quality, taste, longevity , and especially consistency, and ease of use is my main focus.
I have made myself physically, emotionally sick, working with others, who have made promises, unkept. I will not reveal these folks, as, it really does not matter.
What does matter, is my company, taking care of our customers, the way, we would like to be treated ourselves. To this end, the time is coming soon. We will have some very exciting announcements to make in the near future.
I hope to have replacement batteries, available for all my customers, who have had issues with this last batch of Kings. I also suggest, allowing me to supply my other chargers, as replacements for the ones in the kits, due to inconsistencies from the factory.
My advisors, and I are working diligently on the import issues, and hope to have these solved very shortly. We are working on enhancing battery performance, as well as cartomizer taste, life, and heating issues. We will, soon, have the finest analog substitute available, regardless of cost, for our Vapor4life customers.
Please be patient with us for a few short weeks, so we can sort out the issues for everyone's benefit. I ask that you email me at smilinenterprise, with concerns, so we make put a SMILE on all face's in the near future.
Thanks in advance
Steve Smilin
Steve is back. I was hoping he would be because I didn't want to deal with any other supplier. As far as the battery and charger issues I had. Do I just e-mail my old order number?
