I ordered my first e-power kit from smoktek.com. I got the 14650 and my e-power was one from the batch of bad white switches.
To start with: I know it's not the fault of smoktek.com, or Rob (CigarMan, i believe) or his helper Maria, that my e-power came with a bum switch. But my first tip-off should have been the time it took for my kit to arrive in the first place. We do live on opposite sides of the US (ST in Florida, Me in Cali), but the shipping did take a lot longer than I was expecting.
Slow to respond in email: I emailed him on 1/21/2012 to let him know I got one of the defective switches. It took him two days to reply:
Satisfied, I began my wait. Feb. 13 he told me he "just" got the new switches in "last week" and would be sending them out. "[FONT=&] I'll be glad to ship one out today, 1st class, no charge" were his exact words.
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As you can see, it's currently march 8, and I still have not received my replacement switch. I emailed him two days ago and nothing. I've worked in costumer service for about 8 years, and THIS is not how I would EVER treat a costumer.
Please, also, be advised that smoktek.com is in no way affiliated with SmokeTech, the chinese manufacturer that makes the e-power.
(also, I bought a good replacement switch from hoosierecigsupply.com. it wasn't a great deal- pretty standard price, IMO- but it shipped fast.)
Blood_of_Adonis
To start with: I know it's not the fault of smoktek.com, or Rob (CigarMan, i believe) or his helper Maria, that my e-power came with a bum switch. But my first tip-off should have been the time it took for my kit to arrive in the first place. We do live on opposite sides of the US (ST in Florida, Me in Cali), but the shipping did take a lot longer than I was expecting.
Slow to respond in email: I emailed him on 1/21/2012 to let him know I got one of the defective switches. It took him two days to reply:
[FONT=&]Sorry you're having trouble with this switch. Have you tried removing the battery tube and putting it on again? Sometimes this helps by resetting the switch. This unit has a known issue, everyone that sells these are dealing with the same thing right now and nobody can do a thing about it until the Chinese get back from their long holiday. I have been promised new switches as soon as they are ready (supposedly being made now). I'll be happy to offer you a new switch at no cost when they arrive, that is all I can do. [/FONT]
Satisfied, I began my wait. Feb. 13 he told me he "just" got the new switches in "last week" and would be sending them out. "[FONT=&] I'll be glad to ship one out today, 1st class, no charge" were his exact words.
[/FONT]
As you can see, it's currently march 8, and I still have not received my replacement switch. I emailed him two days ago and nothing. I've worked in costumer service for about 8 years, and THIS is not how I would EVER treat a costumer.
Please, also, be advised that smoktek.com is in no way affiliated with SmokeTech, the chinese manufacturer that makes the e-power.
(also, I bought a good replacement switch from hoosierecigsupply.com. it wasn't a great deal- pretty standard price, IMO- but it shipped fast.)
Blood_of_Adonis