so i got an email

[shawnp1]

i got a ticket from a customer with a faulty passthough. i replied to the ticket and got the order number. all my items have a 14 day warranty. it has been 24 days so it is out of warranty by ten days. i get a reply bakc after stating that is out of warranty that my customer service is horrible and they will be telling everyone about shoddy customer service an products. my question how is it bad customer service when i replied in a quick manner to his question but wouldnt replace something that is out of warranty? seriously that is why there is a time frame on warranty no issue replacing it in that time frame but almost double the warranty amount of time then telling me how horrible my service???? just had to rant and vent a little

 

[Firechief2]

No matter how hard you try you can't please every-one.
Let it slide off your back and continue on with your good customer service !

 

[jaxx]

No matter how hard you try you can't please every-one.
Let it slide off your back and continue on with your good customer service !

I second that...it is impossible to please everyone. There will always be that handful of customers that will find fault in everything. You do such great work with your business, that I won't buy hardware any where else. A friend of mine that I referred to you had an issue with a part on his Thermo....you had him back up and running with a new part in just a few days.....now he is sold on you and your business and says he won't buy any where else.

Your service is top notch, thank you for that.

 

[Thyestean]

Some people are just ridiculous. Unfortunately in such a large yet close community you'll always run into those who have the misconception that they are entitled to whatever they want and aren't above using threats to try and get it.

 

[Annastasia]

You're always going to get these types -- at my work, we call them entitlement whores. You've been my main supplier for nearly a year now, and never done me wrong. Keep it up, and don't let the jerks get to ya.

 

[Sherrick]

Sounds like both you and Steve from V4L had "your day in the barrel" today. Sorry to hear it.

 

[PCoraJr]

Shawn, just ignore it. Those who buy/deal with you know the level of costumer service you provide. If there is a problem with a product after the specified Warranty period then thats not your fault.

Let them come here saying what ever they want. in the end they will be sent packing by the users here.

 

[5cardstud]

Well a deal is a deal and if it said 14 days then thats the deal.

 

[PCoraJr]

Sounds like both you and Steve from V4L had "your day in the barrel" today. Sorry to hear it.

Somebody else was having this same problem something about method of payment and the supplier replied to their e-mail only to receive a reply back saying the supplier was rude because of the way they replied.......

 

[zelda]

In all my months here I've never hear anything but praise for you and your service.
I wonder if this was a new vaper. Sure seems to me like some of the newbies are getting very demanding.

 

[Liscab]

those are the risk of the business persons, there is always an unhappy customer ready to complain, but the rules are the rules if the waranty is over is over.

 

[cliff5550]

In most business situations a ticked off customer will tell everybody, but a satisfied customer tells only a few, if that. Luckily for our vendors it seems that it's usually the other way around on the forums.

 

[JanH]

There are bad businesses in this world...and there are lots of bad customers. This was a bad customer...so be glad you've gotten rid of him/her early on.

So the jerk will let off steam, but there are so many voices out here that have nothing but raves for your service, Shawn, and our voices will drown out that rat's complaints.

Not to worry!!! You're the BEST!!!

You just proved it again to me.

Jan

 

[cos]

Shawn i have been buying from you for quite some time now. You are a great supplier who really tries to make the customer happy. and you go above and beyond trying to keep prices down plus this new thing you did with teh shipping by using FClass.
Some people are never happy. and because they are miserable they want everyone around them to be same. but not just that. the person should have seen the 14 day warrenty. it is posted so its his loss. thats business. wouldnt worry abpout it. you have a good name all over the forums.
Keep up the great job.
No really Shawn the truth is your a mean man. There is talk around that evceryone wants to hang you by the onions.
lolol
you know i am only kidding. just want to see if we can get you not to worry about some customers. most people are decent. So vent man just vent. Seriously you are one of the nicest suppliers. i mean most are nice but you are too nice sometimes.
happy vaping to a fantastic supplier.......

 

[sammeedog]

Great service from you. The only reason, I haven't been ordering is because you've been out of stock, I'm not quick enough. But I always check you out first.

 

[geeker]

I, too, have had great service.
Just looked at your warranty wording.
I guess I never realized the warranty is 14 days from ordering, not 14 days from receipt of goods.

 

[shawnp1]

im pretty lenient on warranty a day or 2 is cool with me, i just have it at 14 from ordering as usps rarely updates info so there is no good way to know when it was truly recieved. been super busy lately to all who have waited a day for the orders to ship i apologize i will be fully caught up today