...for those who want to know how my issue was resolved...
By all means post a reply but I know alot of people are sighing out there with all the different threads going on about this so i will not aid this one in growing. Therefore I will not respond to any comments on this thread but I have no problem replying to pms should you wish to contact me personally. (This is the very last word i have to say on the subject and I will not be bringing it up again in other posts nor replying to any other posts on the topic)
I received a letter today from steve following a letter i sent him in an email. The message he sent back stated the limits of the puresmoker warranty. I got my answer and I agree he is within his rights to choose this course of action.
I do however wish to point out that in the letter he sent me he explains how the warranty puresmoker has is a "limited" warranty, he noted that a limited warranty is just that- limited.
Anywhere you see limited you should take note that it is at puresmokers discretion to deal with that product. Steve can absolve himself of honoring the warranty due to its "limited" status. If you have, or are worried about the validity of a warranty look at the fine print in the puresmoker warranties before purchasing. Also note that anything not written in the warranty should be considered not part of it as it is possible for any verbal understanding to be voided at any time eg. 2nd/3rd party warranty.
Steve said his warranty as it stands is flexible and as a company they are not obliged to honor any preconceived ideas with regard to their product. That they honour the passage of a warranty from one owner to the next tells me perhaps that it is up to their own personal judgement in deciding what they will and will not entertain.
This does not to me seem like good customer service and im sure people may disagree as they have had their warranties upheld, but that is not to say puresmoker are bound to doing this for everyone.
Even though I offered to pay the shippingcosts, Steve included shipping as the main reason he will not entertain the idea of an overseas warranty.
At this point, steve said he will not send me another switch. He asked that I wait for Simon(UK) to get mechanical switches in stock and purchase one when made available.
edited(after reply): just to note the part did not get broken it was faulty upon receipt of it. that is why the issue is regarding the supplier and not the seller. The faulty part came from puresmoker not the seller.
By all means post a reply but I know alot of people are sighing out there with all the different threads going on about this so i will not aid this one in growing. Therefore I will not respond to any comments on this thread but I have no problem replying to pms should you wish to contact me personally. (This is the very last word i have to say on the subject and I will not be bringing it up again in other posts nor replying to any other posts on the topic)
I received a letter today from steve following a letter i sent him in an email. The message he sent back stated the limits of the puresmoker warranty. I got my answer and I agree he is within his rights to choose this course of action.
I do however wish to point out that in the letter he sent me he explains how the warranty puresmoker has is a "limited" warranty, he noted that a limited warranty is just that- limited.
Anywhere you see limited you should take note that it is at puresmokers discretion to deal with that product. Steve can absolve himself of honoring the warranty due to its "limited" status. If you have, or are worried about the validity of a warranty look at the fine print in the puresmoker warranties before purchasing. Also note that anything not written in the warranty should be considered not part of it as it is possible for any verbal understanding to be voided at any time eg. 2nd/3rd party warranty.
Steve said his warranty as it stands is flexible and as a company they are not obliged to honor any preconceived ideas with regard to their product. That they honour the passage of a warranty from one owner to the next tells me perhaps that it is up to their own personal judgement in deciding what they will and will not entertain.
This does not to me seem like good customer service and im sure people may disagree as they have had their warranties upheld, but that is not to say puresmoker are bound to doing this for everyone.
Even though I offered to pay the shippingcosts, Steve included shipping as the main reason he will not entertain the idea of an overseas warranty.
At this point, steve said he will not send me another switch. He asked that I wait for Simon(UK) to get mechanical switches in stock and purchase one when made available.
edited(after reply): just to note the part did not get broken it was faulty upon receipt of it. that is why the issue is regarding the supplier and not the seller. The faulty part came from puresmoker not the seller.
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