So I'm sure this is just a classic case of the USPS woes...

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Kings35

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I'm about to contact customer service as well. I ordered on Saturday, and my order info has 2-tracking #'s. The first states that USPS attempted delivery and is holding my package at their facility for 15 days. The second hasn't been updated.
I'm in North Texas and it usually takes 3-days (Thursday) and it did not arrive on Friday.
The attempted delivery notice is non existent, the delivery address is a business and has been used on 3 previous orders without any problems. Package probably opened or ortherwise destroyed in their facility or delivered to the wrong address.
I'm stocked and don't have to have the stuff right away but I HAVE been waiting on Black XL Manuals for some time now.
 

spiritv

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Kings35- I'll cross my fingers for you!

An update on my package. Well it seems to officially be lost. Steve was kind enough to ask me to call him yesterday if it didn't arrive. No sign of the package, and still not scanned into the system. I left a message for him and Christy (Kristy?) called me back in the afternoon and was very sweet. The package is being sent out again, so hopefully it makes it this time!

Thank you to Steve and all who help at V4L. I really appreciate all you do for us. *hug*
 

Jeff78

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I'm about to contact customer service as well. I ordered on Saturday, and my order info has 2-tracking #'s. The first states that USPS attempted delivery and is holding my package at their facility for 15 days. The second hasn't been updated.
I'm in North Texas and it usually takes 3-days (Thursday) and it did not arrive on Friday.
The attempted delivery notice is non existent, the delivery address is a business and has been used on 3 previous orders without any problems. Package probably opened or ortherwise destroyed in their facility or delivered to the wrong address.
I'm stocked and don't have to have the stuff right away but I HAVE been waiting on Black XL Manuals for some time now.

Have you called USPS about the attempted delivery?

I placed my first order on May 6th...Electronic info was received by USPS on May 7th. It's now the 8th and no pickup confirmation posted. Considering the problems in this thread I'm kinda worried too..since I do live one county over from the flooding in Tennessee...hmm..this could take awhile.

I don't ever see pickup confirmation. Most of the time if you drop it off a a Mail Depot or the post office they do not actually "scan" it in. I never get any scans before it is actually delivered. So don't worry too much.
 

gregsgirl71

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I placed my first order on May 6th...Electronic info was received by USPS on May 7th. It's now the 8th and no pickup confirmation posted. Considering the problems in this thread I'm kinda worried too..since I do live one county over from the flooding in Tennessee...hmm..this could take awhile.


Same issue here... order placed on the 6th but the info still says package not received... What county do you live in?? Just curious because I am in Tipton...

Just checked again.. it will be delivered today.... I do love the USPS...
 

Jeff78

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Update - I went to the post office this morning (Monday) and asked about my package, they needed name and address and found it for me. Package wasn't torn open or damaged and no one could give a reason it was held there like that.
Very happy now and all is well in my Vaping paradise!

Great to hear Kings!!
 

krazie_Kid

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We actually see a lot of this... the Electronic Shipping Info received, and no further updates until it is delivered. A lot of times, we are right up against the deadline to get our stuff on the USPS trucks, and sometimes, if it is not scanned at the Post Office before it leaves on the truck, it does not get scanned until it arrives or is delivered.

I have always the same update the OP posted. It changes like 2 days after it arrives at my house lol!
 

krazie_Kid

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The U.S. Postal Service was electronically notified by the shipper on May 11, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

Same as yours, but mine usually stays like this until two days after it reaches my house. its the fact of the site itself not updating.
 

spiritv

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One last update from me, and then we can please let this thread die. The original package seems to have never been sent. The important thing is Steve and crew didn't blow me off as being overly anxious about USPS and rectified the issue by sending out another package on the 7th. The second package arrived today!

So thank you to Steve, Christy, Mark and Val, and anyone else I'm missing that had a hand in helping me with this order. :)
 

Adam_S

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One last update from me, and then we can please let this thread die. The original package seems to have never been sent. The important thing is Steve and crew didn't blow me off as being overly anxious about USPS and rectified the issue by sending out another package on the 7th. The second package arrived today!

So thank you to Steve, Christy, Mark and Val, and anyone else I'm missing that had a hand in helping me with this order. :)

I'm in the midst of a similar situation. All my previous orders have arrived within 2 business days, so an order shipped Monday arrives Wednesday. The order I placed Sunday 4/30 has not arrived and still shows the "Electronic Shipping Info Received" status. I'm not sure if it is in limbo somewhere or wasn't sent like yours, but the V4L guys reshipped the order last night. Much thanks to them! Maybe there is a vape happy USPS guy somewhere hording our shipments!
 
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