Well, another morning mail delivery with no package, and no update on the D/C#. I'm really not a happy camper right now.
I'm about to contact customer service as well. I ordered on Saturday, and my order info has 2-tracking #'s. The first states that USPS attempted delivery and is holding my package at their facility for 15 days. The second hasn't been updated.
I'm in North Texas and it usually takes 3-days (Thursday) and it did not arrive on Friday.
The attempted delivery notice is non existent, the delivery address is a business and has been used on 3 previous orders without any problems. Package probably opened or ortherwise destroyed in their facility or delivered to the wrong address.
I'm stocked and don't have to have the stuff right away but I HAVE been waiting on Black XL Manuals for some time now.
I placed my first order on May 6th...Electronic info was received by USPS on May 7th. It's now the 8th and no pickup confirmation posted. Considering the problems in this thread I'm kinda worried too..since I do live one county over from the flooding in Tennessee...hmm..this could take awhile.
I placed my first order on May 6th...Electronic info was received by USPS on May 7th. It's now the 8th and no pickup confirmation posted. Considering the problems in this thread I'm kinda worried too..since I do live one county over from the flooding in Tennessee...hmm..this could take awhile.
Update - I went to the post office this morning (Monday) and asked about my package, they needed name and address and found it for me. Package wasn't torn open or damaged and no one could give a reason it was held there like that.
Very happy now and all is well in my Vaping paradise!
We actually see a lot of this... the Electronic Shipping Info received, and no further updates until it is delivered. A lot of times, we are right up against the deadline to get our stuff on the USPS trucks, and sometimes, if it is not scanned at the Post Office before it leaves on the truck, it does not get scanned until it arrives or is delivered.
If it makes anyone feel better, I had a package shipped to me March 30th. Perfect condition, nothing missing....just went AWOL.
It arrived yesterday.
One last update from me, and then we can please let this thread die. The original package seems to have never been sent. The important thing is Steve and crew didn't blow me off as being overly anxious about USPS and rectified the issue by sending out another package on the 7th. The second package arrived today!
So thank you to Steve, Christy, Mark and Val, and anyone else I'm missing that had a hand in helping me with this order.![]()