Still waiting on shipping error to be fixed...

[AdamM]

Hi,

I made a purchase on April 18 and had to refill-out the order form. This reset some of the fields in the order form, one of which was the shipping method.

I contacted Tim about this and he said he would change the shipping option (which he did) and then refund the difference of the shipping cost (which has yet to be done).

Is there anyone else at GHO that can take care of this for me?

Adam

 

[Smocha]

Hi Adam,

I am sorry to hear this hasn't been fixed yet. I will let the team know when I'm in the office later today and make sure this is taken care of. I do apologize for any inconveniences.

Tim

 

[Sad Society]

Good Luck.

I ordered some 901 atomizers on 12/22/11 and I still have yet to recieve anything, not even a refund.

I emailed them and they said that they didn't sell 901 atty's anymore, and that they didn't know how I was able to order them through the website. So I said no big deal, just send me some 510 atomizers instead since they were the same price. They said they could do this for me after the Chinese New Year.

Well a month had passed and still nothing, so I emailed again...only to get no response back.

So I was kinda like forget it. It seemed like too much of a hassle. My order was only for $33.68 and that is with the shipping.

But now I'm here leaving this message to Green House One.

They can still make this right. My order is #9952 and under my GHO account the order status still says processing.

 

[AdamM]

They can still make this right.

SS: This must have been painfully annoying. I hope you get the attention you deserve.

 

[Smocha]

Hello,

I just looked at this order, from our end it shows that it has shipped but no tracking information has been entered. I think what happened here is that during the Chinese New Years chaos someone accidentally put this order as shipped when entering the days tracking info and thus the order was ignored afterwards. I am now going through all the other orders during that time to make sure this has not affected anyone else.

It is very unfortunate that this has happened. We can either issue you a full refund for this order or we could have this actually sent out for you. Let me know whats best for you.

Tim

Good Luck.

I ordered some 901 atomizers on 12/22/11 and I still have yet to recieve anything, not even a refund.

I emailed them and they said that they didn't sell 901 atty's anymore, and that they didn't know how I was able to order them through the website. So I said no big deal, just send me some 510 atomizers instead since they were the same price. They said they could do this for me after the Chinese New Year.

Well a month had passed and still nothing, so I emailed again...only to get no response back.

So I was kinda like forget it. It seemed like too much of a hassle. My order was only for $33.68 and that is with the shipping.

But now I'm here leaving this message to Green House One.

They can still make this right. My order is #9952 and under my GHO account the order status still says processing.

 

[Sad Society]

Hello,

I just looked at this order, from our end it shows that it has shipped but no tracking information has been entered. I think what happened here is that during the Chinese New Years chaos someone accidentally put this order as shipped when entering the days tracking info and thus the order was ignored afterwards. I am now going through all the other orders during that time to make sure this has not affected anyone else.

It is very unfortunate that this has happened. We can either issue you a full refund for this order or we could have this actually sent out for you. Let me know whats best for you.

Tim

I sent a PM back to GH1. Maybe I'll get my order after all.

 

[AdamM]

Maybe I'll get my order after all.

And maybe I'll get my shipping difference refunded.

Your plight is greater though, having waited all that time and had your emails mysteriously unanswered for about 5 times longer than mine were unanswered.

 

[Smocha]

Adam,

The difference has been refunded, it takes a few days. You will see the refund within another day or so. We have no intention of scamming anyone out of 10 or so dollars. We get extremely overwhelemed and things can get overlooked sometimes and I do apologize for that.

Tim

 

[AdamM]

GHO is my main and only source for atomizers, and I couldn't afford to vape without you guys. So, I say this with respect: this is the second time that an issue has come up for me. This in itself is not a problem--I understand that errors occur and other such things. What irks me is that in both cases where I've had a problem, email communication becomes one sided and the only way to get a resolution is to bring the issue into the public here on ECF. I commend you on your quickly addressing and resolving the problem at this point, but given this other fellow's predicament and particularly his initial attitude of "well it's only $30, I won't worry about pressing the issue via email" I immediately think that there are others who not getting adequate attention and perhaps loosing money. I don't believe that it is a scam, but I do think that there should be better communication. An online company that doesn't respond to it's emails is like a brick and mortar company that doesn't answer it's phone!

In any case, thank you Tim for sorting this out for me, you certainly didn't have to sympathize with my shipping error, but you did, and that's why I will continue to buy from GHO, which is the only company that doesn't rip you off when buying atomizers!

 

[Smocha]

Hi Adam,

I'm appreciate your suggestion and assure you that I am looking into ways to improve our communication system here at GH1. We are planning on implementing a ticket system that should be up l after this month which will makes things a lot smoother. Sorry again for any inconveniences caused by this.

Tim

 

[AdamM]

Hi Tim,


I received my refund, but it was for the full amount of my order. Was this a mistake?

 

[Smocha]

Hi Adam,

The credit card company must've misunderstood our request and issued a full refund. Don't worry about it, $15 on the house!

Tim

 

[AdamM]

Thanks! It will be making it's way back to you eventually

 

[Sad Society]

What kind of atomizers do you use AdamM?

 

[subik]

Smocha HI Tim.
I ordered this item : Unflavored 100MG eLiquid (120ML)
Order date: 07/11/2012
Order#: 13478
TRACK YOUR PACKAGE with tracking # RA518237465CN
it was 1 month ago.
Tracking number that i received still not appeared anywhere, not in china neither anywhere.