Long story short, I am an idiot and Stormy's Vapor Cellar's customer service is excellent. Here's why:
Tuesday evening, I placed an order with Stormy's for SS mesh, silica wick, kanthal, nichrome and several other miscellaneous things. First thing Wednesday morning I received an email that my order had been shipped, which included a tracking number. Awesome!
I got off work yesterday (Friday) and came home to a package from Stormy's (quick shipping considering they're on the opposite side of the country from me and the holidays are coming). Looking at the package I thought to myself, "This looks small for the SS mesh I ordered... Maybe they folded it in half? Can you do that without damaging the mesh?" Upon opening the package, I found all of the items I ordered except the SS mesh. Panicked, I checked the invoice. Sure enough, it was there and checked off (the invoice also included a hand-written thank you, which is a nice touch!). Maybe it's backordered? I hastily checked their site and saw nothing mentioned about being out of stock. Off went an email to Stormy's, and I received an auto response almost immediately letting me know they'd gotten my email.
When I woke up this morning there was already a reply from Carolyn in my inbox. She politely highlighted the statement on the SS mesh page on Stormy's site that if ordered with other items, the mesh will be shipped separately without a tracking number and assured me that I should see it soon. When I got home from work today, the SS mesh had arrived and was waiting for me.
All in all, I am very impressed by Stormy's. Not only was the shipping fast, but they have excellent customer service should you ever need it (or in my case, need a friendly reminder to slow down and actually read the description of what I'm ordering).
Tuesday evening, I placed an order with Stormy's for SS mesh, silica wick, kanthal, nichrome and several other miscellaneous things. First thing Wednesday morning I received an email that my order had been shipped, which included a tracking number. Awesome!
I got off work yesterday (Friday) and came home to a package from Stormy's (quick shipping considering they're on the opposite side of the country from me and the holidays are coming). Looking at the package I thought to myself, "This looks small for the SS mesh I ordered... Maybe they folded it in half? Can you do that without damaging the mesh?" Upon opening the package, I found all of the items I ordered except the SS mesh. Panicked, I checked the invoice. Sure enough, it was there and checked off (the invoice also included a hand-written thank you, which is a nice touch!). Maybe it's backordered? I hastily checked their site and saw nothing mentioned about being out of stock. Off went an email to Stormy's, and I received an auto response almost immediately letting me know they'd gotten my email.
When I woke up this morning there was already a reply from Carolyn in my inbox. She politely highlighted the statement on the SS mesh page on Stormy's site that if ordered with other items, the mesh will be shipped separately without a tracking number and assured me that I should see it soon. When I got home from work today, the SS mesh had arrived and was waiting for me.
All in all, I am very impressed by Stormy's. Not only was the shipping fast, but they have excellent customer service should you ever need it (or in my case, need a friendly reminder to slow down and actually read the description of what I'm ordering).
