Strix Elixirs - Other issue : Bogie

[Bogie]

Company name

Strix Elixirs​

Date of your initial complaint to the supplier.

29 January 2015​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

-​

General nature of complaint

Other​

Briefly describe your problem or issue

I placed an order with Strix Elixirs on January 2nd, 2015 for one 30ml bottle of Blue Honey. I have yet to receive it in the mail. The first contact I made with the company was on January 29 through their website ticket system asking if my order was missed. In all, I have sent two ticket requests, two emails directly to jennifer@strixelixirs.com, called their phone number several times, and have messaged the company on Facebook. Today is March 13th and I have not received a response.

In the past, this company has been great . . . but this is getting out-of-hand. It bugs me to write a negative review in a forum against a company whose flavor I deem one of the best, but I can't sit around and wait any longer.​

 

[Bogie]

Jennifer from Strix Elixirs blew me away when reaching out to me upon finding out about my predicament. I received a phone call and emails from the company's owner expressing nothing short of wanting to repair the relationship between Strix and myself. They fully acknowledged that a mishap occurred and wanted to correct the situation at all costs.

As I said in my initial post, Strix Elixirs always provided great customer service. Everyone, whether a single person or a company, deserves another chance if their attempt to rectify a situation is genuine - and I can tell you firsthand that Strix Elixirs genuinely cares about their customers. If I copied the email or typed a transcript of the initial voice mail i received, you would fully understand.

Also, as I wrote in my initial post, Blue Honey is the best juice on the market. Know this to be true from a seasoned e-cig smoker for years.

Don't hesitate to buy from Strix Elixirs. And do yourself a favor and snag a bottle of Blue Honey, pronto.