Super Great Customer Service from Altsmoke!

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Bigmike228

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ECF Veteran
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May 18, 2011
143
70
Sachse , TX
I ordered a Silver Bullet from Altsmoke and within a couple of days it stopped firing. Probably something I did on my end cause they are built like tanks. I called the 800 number and the CS guy talked me through some quick troubleshooting techniques and to no avail. So, I emailed them and with a quick reply, they agreed to fix my SB. I'm not sure if they replaced the whole unit or fixed it but man its like brand new and I'm totally happy with it. The main reason I am posting this is that they never made me feel like I made a mistake or broke the unit. Or that I was just a total noob with a new mod. Cheers!!
 

Sugarekis

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Jul 25, 2011
401
107
San Diego
Just happened to me yesterday. With Chad's help I no longer need to send it for repair. Awesome customer service. More power to him and his company.
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