I hope this is allowed and I'm not breaking any rules ... just LMK if I am.
I bought my first e-cig from all-cam otherwise known as e-home on amazon and whilst they are not the cheapest supplier, so far the customer service has been awesome.
I sent an email saying that my atomizer had developed a burning taste on 16th ... on the 17th I had an email saying that a new unit was on it's way.
Today (22nd) nothing has arrived so I fire off another email just inquiring so that I can try to track it down ... get an email saying another pack will be sent out and they will sort the lost one out from their end.
In my eye's sending out two replacements no question's asked and without asking me to return the old one is pretty dammed decent customer service.
I bought my first e-cig from all-cam otherwise known as e-home on amazon and whilst they are not the cheapest supplier, so far the customer service has been awesome.
I sent an email saying that my atomizer had developed a burning taste on 16th ... on the 17th I had an email saying that a new unit was on it's way.
Today (22nd) nothing has arrived so I fire off another email just inquiring so that I can try to track it down ... get an email saying another pack will be sent out and they will sort the lost one out from their end.
In my eye's sending out two replacements no question's asked and without asking me to return the old one is pretty dammed decent customer service.